1. Part II OUTBOUND TOURISM Unit 1 At the Airport (I) ---- Check-in at the Airport

2. Teaching Objectives  Learn how to get the right information about the flight the group will take at the airport  Learn how to go through group check-in procedures at the airport. procedures at the airport.  Learn how to check in luggage for the group.  Learn how to go through the transferring procedures at the transfer counter procedures at the transfer counter  Get familiar with the airport announcements

3. Briefing on the Working Procedures 乘机旅行是出境旅游的主要旅行方式。旅 行前，领队应向航空公司核对班机时间、旅客 人数与机位的确认，安排好送客车辆，并在起 飞前一小时到达机场。办理登机手续时，应注 意班机出发时间与登机时间、通关闸口方向、 预订到达时间等。协助游客办理行李托运时， 必须清点行李件数，收好登机牌和行李领取证， 同时要提醒团员随身携带贵重物品。进入候机 室候机时，要注意控制预留时间，一旦通知登 机，应立即带领团员按顺序登机。 乘机旅行是出境旅游的主要旅行方式。旅 行前，领队应向航空公司核对班机时间、旅客 人数与机位的确认，安排好送客车辆，并在起 飞前一小时到达机场。办理登机手续时，应注 意班机出发时间与登机时间、通关闸口方向、 预订到达时间等。协助游客办理行李托运时， 必须清点行李件数，收好登机牌和行李领取证， 同时要提醒团员随身携带贵重物品。进入候机 室候机时，要注意控制预留时间，一旦通知登 机，应立即带领团员按顺序登机。

4. Warming-up Activities  Discuss the following questions in group and report the results to the class 1.What preparations should the tour leader make before the tour group departs for the next city? 2. What should the tour leader do to help the tourists have luggage check-in? 3. What should the tour leader remind the tourist to do before taking a flight? 4. To what points should tour leader pay more attention when going through group check-in procedures at the airport ?

5. Working Process of Check-in at the Airport (I ) Information Desk -- get the right information Check-in Counter -- Arrive one hour ahead of the departure time Check-in Counter -- Check in for group --Luggage check in Departure Lounge --Wait for boarding

6. Working Process of Check-in at the Airport (II) 1.Reconfirm the depart time of the flight, check the number of the group members and arrange tour coach for the group before the tour. 2.Arrive at the airport one hour ahead of the departure time of the flight

7. Working Process of Check-in at the Airport (III) 3.Help the tourists check in their luggage * Check the number of the luggage * have the luggage weighed and safely keep the * boarding passes and luggage claim tags 4.Remind the tourists to keep their travel documents and valuables in their hand luggage 5.Take the group to the departure lounge and wait for boarding. boarding.

8. Explanation of Texts (I) 1. At the Information Desk Key Words Key Words information desk, information desk, check in, check in, connecting flight, connecting flight, departure time, departure time, waiting lounge, waiting lounge,

9. Explanation of Texts (I) Useful Expressions Useful Expressions a. Is this the right counter to check in for the flight to Sydney? a. Is this the right counter to check in for the flight to Sydney? b. Where can I get my boarding pass and have my luggage weighed? b. Where can I get my boarding pass and have my luggage weighed? c. What are the check-in procedures? c. What are the check-in procedures? d. Is the plane on schedule? d. Is the plane on schedule? e. What’s the departure time of the flight? e. What’s the departure time of the flight?

10. Explanation of Texts (I) Culture Notes a. We have a connecting flight on MH235 to Kuala Lumpur. a. We have a connecting flight on MH235 to Kuala Lumpur. 我们要转乘马航 235 次航班去吉隆坡。 我们要转乘马航 235 次航班去吉隆坡。 connecting flight 转接航班； MH ： Malaysia Airlines 马 来西亚航空公司； Kuala Lumpur 吉隆坡，马来西亚的 首都 connecting flight 转接航班； MH ： Malaysia Airlines 马 来西亚航空公司； Kuala Lumpur 吉隆坡，马来西亚的 首都 b. …check in for the flight NH203 to Tokyo. 办理全日空前 往东京的 203 次航班的登机手续。 b. …check in for the flight NH203 to Tokyo. 办理全日空前 往东京的 203 次航班的登机手续。 NH ： All Nippon Airways Co Ltd. 全日本空输株式会社 NH ： All Nippon Airways Co Ltd. 全日本空输株式会社

11. Explanation of Texts (II) 2. At the Check-in Counter Key words Key words check-in counter check-in counter group check-in group check-in boarding pass boarding pass luggage claim tags luggage claim tags

12. Explanation of Texts (II) Useful Expressions Useful Expressions a. Please wait at the departure lounge until it’s announced. a. Please wait at the departure lounge until it’s announced. b. Which seat do you prefer, a window seat or an aisle seat? b. Which seat do you prefer, a window seat or an aisle seat? c. You will have to show the boarding pass on your way to board the plane. c. You will have to show the boarding pass on your way to board the plane. d. Can I have a seat in the back of the plane? d. Can I have a seat in the back of the plane?

13. Explanation of Texts (II) Culture Notes Culture Notes a. SQ 368 to Singapore 新加坡航空公司 a. SQ 368 to Singapore 新加坡航空公司 前往新加坡的 368 次航班； SQ ： 前往新加坡的 368 次航班； SQ ： Singapore Airlines 新加坡航空公司 Singapore Airlines 新加坡航空公司 b. going to Melbourne by QF 238 乘坐澳 b. going to Melbourne by QF 238 乘坐澳 洲航空公司的 238 次航班去墨尔本。 洲航空公司的 238 次航班去墨尔本。 QF: Qantas Airways Ltd. 澳洲航空公司。 QF: Qantas Airways Ltd. 澳洲航空公司。

14. Explanation of Texts (III) 3. Luggage Check-in Key words Key words trans-continental flight trans-continental flight baggage allowance baggage allowance scale scale overweight overweight carry-on luggage carry-on luggage

15. Explanation of Texts (III) Useful expressions Useful expressions a. How many pieces of checked luggage have you got? a. How many pieces of checked luggage have you got? b. Can I take this as a carry-on? b. Can I take this as a carry-on? c. Here are two tags for the suitcases and two labels for the hand luggage. c. Here are two tags for the suitcases and two labels for the hand luggage. d. Your luggage exceeds the free baggage allowance. d. Your luggage exceeds the free baggage allowance. e. 30 kilograms free luggage allowance for first class and 20 kilograms for economy class. e. 30 kilograms free luggage allowance for first class and 20 kilograms for economy class.

16. Explanation of Texts (III) Cultural notes Cultural notes free baggage allowance: free baggage allowance: The amount of luggage which is allowed to carry on the plane free of charge by the airline The amount of luggage which is allowed to carry on the plane free of charge by the airline

17. Explanation of Texts (IV) 4. Transit and Transfer Key words Key words transit transit transfer transfer boarding gate boarding gate boarding time boarding time escalator escalator

18. Explanation of Texts (IV) Useful expressions Useful expressions a. Where should I take my connecting flight? a. Where should I take my connecting flight? b. How long do we have to wait here? b. How long do we have to wait here? c. I lost my transit card. What should I do now? c. I lost my transit card. What should I do now? d. How do I get to transit lounge from here ？ d. How do I get to transit lounge from here ？

19. Explanation of Texts (IV) Cultural notes Cultural notes transit and transfer 过境与转机 过境是指旅客因所搭乘的班机在途中补充油 料，更换机组人员而在机场做短暂停留，通 常不须换飞机；转机指旅客所乘的不是直飞 班机（ direct flight ），而必须在途中某机场转 乘另一架飞机到达。 过境是指旅客因所搭乘的班机在途中补充油 料，更换机组人员而在机场做短暂停留，通 常不须换飞机；转机指旅客所乘的不是直飞 班机（ direct flight ），而必须在途中某机场转 乘另一架飞机到达。

20. Explanation of Texts (V) 5. Getting Aboard a Flight Key words Key words business class business class economy class economy class ticket confirm ticket confirm overhead compartment overhead compartment control button control button cabin cabin take off take off

21. Explanation of Texts (V) Useful expressions Useful expressions a. This bag is for storage in an overhead bin or under the seat. a. This bag is for storage in an overhead bin or under the seat. b. You can carry one piece of hand luggage into cabin. b. You can carry one piece of hand luggage into cabin. c. You can put your coat and small things on the tack over your head and your bag here at your feet. c. You can put your coat and small things on the tack over your head and your bag here at your feet. d. All carry-on luggage must be placed underneath the seat in front of you or in the overhead compartment. d. All carry-on luggage must be placed underneath the seat in front of you or in the overhead compartment.

22. Explanation of Texts (VI) 6. Airport Announcement 6. Airport Announcement Key words Key words arrival arrival departure departure announce announce schedule schedule delay delay

23. Explanation of Texts (VI) Useful expressions Useful expressions a. Thai Airways announces the departure of Flight 454 to Bangkok. Will passengers for this flight please go to Gate 7? a. Thai Airways announces the departure of Flight 454 to Bangkok. Will passengers for this flight please go to Gate 7? b. Passengers from Shanghai. You have arrived at Australia’s capital, Canberra. Please proceed to the luggage claim area to get your luggage. b. Passengers from Shanghai. You have arrived at Australia’s capital, Canberra. Please proceed to the luggage claim area to get your luggage. c. Your attention, please. Flight BA 328 from London will be one hour late on account of big fog. c. Your attention, please. Flight BA 328 from London will be one hour late on account of big fog.

24. Cultural notes Cultural notes a. This is the final call for TG flight 260 to Bangkok. a. This is the final call for TG flight 260 to Bangkok. 这是对泰航前往曼谷的 260 次航班的最后一次通报。 这是对泰航前往曼谷的 260 次航班的最后一次通报。 TG: Thai Air-ways International Ltd. 泰国国际航空公司 ; Bangkok: 曼谷，泰国首都。 TG: Thai Air-ways International Ltd. 泰国国际航空公司 ; Bangkok: 曼谷，泰国首都。 b. Your attention, please. Flight BA 328 from London b. Your attention, please. Flight BA 328 from London will be one hour late on account of big fog. will be one hour late on account of big fog. BA: British Airways, 英国航空公司 ; BA: British Airways, 英国航空公司 ; on account of: because of someone or something; on account of: because of someone or something; Explanation of Texts (VI)

25. Consolidation  Q and A 1. When you have your luggage checked in, the luggage is only 5 kg overweight. What should you do? 2. When you check in at the airline counter, if you want to have your seats close to each other, what would you say to the clerk? 3. What is the differences between “Non- stop flight” and “direct flight”?

26. Consolidation Role-play Situation A: Situation A: You are a tour leader. You have 20 members in your tour group. You are going to Tokyo by Flight NH 108. You have got 24 pieces of luggage all together. You check in for your group at the check- in counter of All Nippon Airways. Ask the clerk to help you. You are a tour leader. You have 20 members in your tour group. You are going to Tokyo by Flight NH 108. You have got 24 pieces of luggage all together. You check in for your group at the check- in counter of All Nippon Airways. Ask the clerk to help you. Situation B: Situation B: You are a tour leader. You are taking a group to transfer to Flight OZ 312 to Seoul. Your plane leaves at Gate 8 but you take the group to Gate 18. You ask an airport clerk to help you. Make up a dialogue between the clerk and you. You are a tour leader. You are taking a group to transfer to Flight OZ 312 to Seoul. Your plane leaves at Gate 8 but you take the group to Gate 18. You ask an airport clerk to help you. Make up a dialogue between the clerk and you.

27. Assignments 1.Learn by heart the dialogue “ Luggage Check-in” and then practice the dialogue in pair. 2. Listen to the airport announcements and turn it into Chinese orally.

28. Thank you!