1. New Leader Onboarding Review Questions

2. Question 1 What is the name of the enterprise that consists of the OU Medical System, OU Physicians, OU College of Medicine, and the University Hospitals Authority and Trust?

3. Answer 1

4. Question 2 What does AIDET stand for?

5. Answer 2 A cknowledge I ntroduce D uration E xplanation T hank You

6. Question 3 Name one of the Nine Principles®

7. Answer 3 Commit to excellence Measure the important things Build a culture around service Create and develop great leaders Focus on employee satisfaction Build individual accountability Align behaviors with goals and values Communicate at all levels Recognize and reward success Nine Principles®

8. Question 4 Name a type of leader rounding.

9. Answer 4 Leader Rounding on Employees Leader Rounding on Patients Senior Leader Rounding Leader Rounding on Internal Customers

10. Question 5 Name at least one benefit of rounding.

11. Answer 5 Increase – Employee satisfaction – Patient satisfaction – Physician satisfaction – Retention – Patient safety – Departmental efficiency – process improvement – Ownership – Reward and recognition

12. Question 6 Name one of the communication tools.

13. Answer 6 30/90 Meetings with New Hires Stoplight Report or Stoplight Board Communication Board Town Hall Meetings/Employee Forums

14. Question 7 Purpose, worthwhile work and making a difference ® Bottom Line Results (Transparency and Accountability) Self- Motivation Prescriptive To Do’s What is this called?

15. Answer 7 Healthcare Flywheel ®

16. Question 8 What does LEM stand for?

17. Answer 8 Leader Evaluation Manager®

18. Question 9 What is this called?

19. Answer 9 EXCEL Standards of Behavior

20. Question 10 Name a benefit of post-visit calls.

21. Answer 10 Reconfirms discharge instructions Reduces patient anxiety Reduces complaints and claims Reinforces patient perception that excellent care has been provided Confirms hardwiring of processes