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Unit 19 Conflict In Interpersonal Communication
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A.Negatives & Positives of Conflict 1.negatives a.increased negative regard for other b.close yourself off from the other I.Nature of Conflict
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2.positives 1.forces you to examine a problem 2.allows you to express yourself 3.prevents hostilities from building up
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B.Content vs Relational Conflict 1.Content = over objects, events, and persons external to the dyad
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2.Relational = between the two individuals involved
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C.Conflict & Culture 1.differ in how they define/evaluate conflict 2.differ in perceptions of abuse 3.differ in the types of conflicts that will arise
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II.Model of Conflict Resolution A.Define the conflict 1.both content and relational conflict 2.with specific, behavioral terms
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3.focus on the present 4.use empathy 5.avoid blame 6.use empathic understanding 7.avoid mindreading
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B.Examine Possible Solutions 1.look for a win-win situation True Collaboration
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2.avoid a win-lose situation Win the battle - lose the war
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C.Test Solution = put the plan into action D.Evaluate the Solution = according to the criteria previously established
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E.Accept or Reject the Solution accept Reject
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III. Conflict Management Strategies A.Avoidance = physically leaving to ignoring 1.Nonnegotiation = special type of avoidance
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2.should actively participate in the fight
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B.Force = physical and/or emotional Lets talk
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C.Face Detracting & Enhancing Strategies 1.detracting = treating the other as incompetent, untrustworthy, or bad 2.enhancing = treating the other as competent, trustworthy, or good
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D. Verbal Aggressiveness = method of winning an argument by inflicting psychological pain
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E.Argumentativeness = willingness to stand up and argue for your point of view
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