1. Digital Key Concepts Management 102 Professor Estenson Chapter 6 Communication Within the Organization

2. Key Concepts Anxiety about communicating Assumptions that get in the way of effective communication Sexual Harassment Technology

3. Communicator Anxiety Good communicators know it is hard to reverse a bad message Situation (Mind and body on full alert thus anxious, afraid, or excited This is a good thing

4. How to Manage Your Anxiety Prepare and practice Warm up voice and body Use Deep Breathing Have an introduction ready to connect to audience Use visual aids

5. Biological Issues (Genetics, Experience and World View) Positive Imagery

6. Provide Audience Good Directions Overall Picture (End State) Minimum use of words Use simple easily understood words (not an ego trip) Use repetition Provide check points Use an engaging delivery technique

7. Assumptions Inference-Observation Confusion – What you saw verses full picture Bypassing – Assuming common understand of words

8. Sexual Harassment Just being charged can be a career ending event Types – Quid Pro Quo – Hostile Work Environment Harassment through email Take responsibility for your behavior (see page 168 for other helpful tips)

9. Communication Technology No substitute for face to face communication Email Reality – Forever or at least a long time – Not private – Can be monitored if using company intranet

10. Virtual Meetings Electronic Meetings – Again no substitute for face to face – Some positives Less emotion and conflict More organized Decision-making equal to face to face Participation more equal Emotional side – it is less satisfying to participants