1. Management Review Packet

2. True of False

3. There are five basic steps in the controlling process. True or False

4. TRUE

5. Employee motivation is influenced by both internal and external factors. True or False

7. In Herzberg’s theory of motivation, the same factors provide both satisfaction and dissatisfaction for people. True or False

9. The terms implementing and directing mean essentially the same thing as they relate to business management. True or False

11. The assignment of work to employees is part of operations management. True or False

13. The most flexible type of organizational structure is decentralized. True or False

15. In an effective organization, most employees have more than one supervisor from which to receive job assignments. True or False

17. An organization chart explains where and how employees fit into the company. True or False

19. A schedule includes both the identification of tasks to be completed and the time needed to complete each task. True or False

21. Goals provide the direction for a business. True or False

23. Dependability is an important leadership characteristic. True or False

25. Effective leaders encourage others to share their ideas, experiences and opinions. True or False

27. Position power is based on the ability to control resources, rewards, and punishments. True or False

29. Managers are the only people who have power in an organization. True or False

31. Human relations skills are among the easiest business skills to develop. True or False

33. Most managers who want to become managers start their management careers as supervisors. True or False

35. The primary work of all managers is grouped within six functions. True or False

37. An experienced employee who is given the responsibility to be the leader of a group project would be classified as a manager. True or False

39. Supervisors spend most of their time on management functions. True or False

41. The term problem and symptom mean essentially the same thing. True or False

43. Human resource mangers are the only mangers that work with people. True or False

45. The first step in hiring a new employee is establishing a need for a new hire. True or False

47. Employment agencies are businesses that actively recruit, evaluate, and help people prepare for and locate jobs. True or False

49. A layoff is the release of an employee from the company due to inappropriate work behavior. True or False

51. Some companies involve experienced employees from the department in which the applicant will work in the actual interview of applicants. True or False

53. The Social Security Act established a minimum wage that must be paid to employees by those businesses included in the law. True or False

55. Some companies divide one job between two part-time employees through a program called job sharing. True or False

57. It is important to provide an exit interview whenever an employee leaves a company. True or False

59. The productivity of employees compared to the expense of wages and benefits determine whether a company will be profitable or not. True or False

61. Ensuring the health and safety of employees is a major activity of the human resources department. True or False

63. The job specification is a form sent to human resources requesting that a position be filled. True or False

65. A telephone call is the most effective way to gather information about a job applicant from those people listed as references. True or False

67. Multiple Choice.

68. People who want to influence and control other have (a) an achievement need, (b) an affiliation need, (c) power need, (d) all of the above.

70. Which of the following is NOT a part of the controlling process? (a) establishing standards, (b) motivating employees, (c) measuring and comparing performance, (d) taking corrective action.

72. A group of individuals who cooperate to achieve common goals is known as (a) supervisors, (b) an employee group, (c) a work team, (d) motivators.

74. Motivators are to hygiene factors as (a) Herzberg is to Maslow, (b) basic needs are to affiliation needs, (c) recognition is to achievement, (d) recognition is to working conditions.

76. The value of a variance report to a manager is that (a) standards not being met are identified, (b) the amount of difference between a standard and actual performance can be determined, (c) time saved that can be used to solve problems, (d) all of the above.

78. On average, the percentage of total sales lost each year by retailers to theft from customers and employees is (a) almost nothing, (b) 1-2%, (c) 6%, (d) 15%.

80. The set of factors that cause a person to act a certain way is (a) management, (b) implementation, (c) control, (d) motivation.

82. Which of the following is an important step in effective change? (a) Move rapidly to implement the change, (b) Delay communication about the change until decisions have been made, (c) Involve the people affected in making decisions about the change, (d) Avoid offering too much support as people adjust to change.

84. (a) Herzberg, (b) Maslow, (c) McClelland, (d) Taylor, developed the motivation theory based on five specific categories of need.

86. A just-in-time control system would be most useful for managing (a) inventory, (b) credit, (c) theft, (d) none of the responses.

88. Managers determine standards at what stage? (a) planning, (b) organizing, (c) implementing, (d) controlling.

90. The final management function completed that provides information needed to improve operations is (a) implementing, (b) organizing, (c) planning, (d) controlling.

92. Pay and fringe benefits, working conditions, rules, and other thing on a job controlled by others are examples of (a) motivators, (b) needs, (c) hygiene factors, (d) performance standards.

94. The greatest concern of management is when (a) performance exceeds standards, (b) performance meets standards, (c) performance is lower than standards, (d) all of the responses.

96. Perfection is to quality standards as profit is to (a) quality standards, (b) costs standards (c) accounting standards, (d) all of the above.

98. All authority can be traced in a direct line from top to the bottom in (a) a line organization, (b) an organizational chart, (c) a matrix organization, (d) all of the responses.

100. To be effective, goals must be (a) general, (b) achievable, (c) independent from each other, (d) all of the responses.

102. The most widely used planning tool is the (a) budget, (b) policy, (c) standards, (d) goal.

104. To ensure that the quality of work is acceptable, business develop (a) organizational charts, (b) goals, (c) standards, (d) schedules.

106. When an employee is responsible to another person in an organization, he or she is said to be (a) a manager, (b) productive, (c) accountable, (d) an authority.

108. If an employee regularly receives instructions from more than one manager, there is a problem with (a) span of control, (b) unity of command, (c) policies and procedures, (d) standards.

110. Managers have access to specialists for advice and assistance in a (a) line organization, (b) line-and-staff organization, (c) project (matrix), (d) centralized.

112. The most flexible organization structure for a business is (a) line organization, (b) line- and-staff organization, (c) project (matrix), (d) centralized.

114. To overcome problems with communications and a large number of rules and procedures, some companies have developed (a) line organization, (b) line- and-staff organization, (c) project (matrix), (d) centralized.

116. Which of the following would NOT be a part of strategic planning? (a) missions statement, (b) goals, (c) strategies, (d) department work assignments.

118. Guidelines used in making decisions regarding specific recurring situations are know as (a) policies, (b) procedures, (c) standards, (d) goals.

120. The management function responsible for arranging resources and relationships between departments and employees and defining the responsibility each has for accomplishing the job is (a) planning, (b) organizing, (c) implementing, (d) controlling.

122. A visual device that shows the structure of an organization and the relationship among workers and division of work is (a) schedule, (b) a strategic plan, (c) an organizational chart, (d) an operations plan.

124. Companies that have started using work teams and that involve employees in planning and decision making have found that span of control (a) must be decreased, (b) can be increased, (c) is no longer needed, (d) is not effective.

126. Specialists are available to give advice and assistance to managers in the (a) line organization, (b) line-and-staff organization, (c) project (matrix), (d) centralized.

128. The type of power related to knowledge and skill is (a) position, (b) reward, (c) expert, (d) all of the responses.

130. A manager provides an increase in salary to employees who meet the goals established form them. Of what type of power is this an example? (a) position, (b) reward, (c) expert, (d) all of the responses.

132. Employees are allowed a great deal of control over their own work and are not supervised closely if managers believe that employees (a) enjoy their work, (b) dislike their work, (c) are having personal problems, (d) dislike the manager.

134. What work-related problem must managers be prepared to deal with? (a) an employee with serious financial problems, (b) conflicts between employees, (c) problems with customers, (d) both b and c.

136. When employees are not confident in their abilities or do not trust their managers, they are likely to be ineffective with (a) a democratic leader, (b) an open leader, (c) an autocratic leader, (d) all of the responses.

137. When employees are not confident in their abilities or do not trust their managers, they are likely to be more effective with (a) a democratic leader, (b) an open leader, (c) an autocratic leader, (d) all of the responses.

138. A democratic leader (a) makes all of the decisions, (b) lets each employee decide who work will be done, (c) encourages shared decision-making, (d) does not make decisions.

140. Which of the following is NOT an effective practice in enforcing work rules? (a) provide written copies of all rules to employees, (b) consider special circumstances before determining the penalty, (c) punish in public and praise in private, (d) all are effective practices.

142. The ability to influence individuals and groups to achieve organizational goals is (a) management, (b) effective human relations, (c) an autocratic style, (d) leadership.

144. Which of the following statements about leadership is true? (a) leadership differs with every situation, (b) leadership calls for more of less of certain traits, (c) two leaders will probably perform differently, (d) all of the above.

146. If some employees do not seem to enjoy their work, a manger can (a) ignore the problem because the attitude will change, (b) punish them by giving them tasks they dislike, (c) fine opportunities to involve the employees in decisions, (d) tell them to change their attitude or they will be terminated.

148. A top-level manager who spends most of the time on management functions is (a) an executive, (b) a mid-manager, (c) a supervisor, (d) a team leader.

150. Which of the following is NOT one of the common responsibilities of supervisors? (a) communicating goals and directions, (b) motivating employees to work effectively, (c) keeping management informed of employees ideas and concerns, (d) developing long-range plans for the organization.

152. Standards that are not being met and the amount of difference between a standard and the actual are identified in (a) a job description, (b) a performance evaluation, (c) a variance report, (d) all of the above.

154. A difficult situation requiring a solution is (a) a problem, (b) a symptom, (c) a standard, (d) a alternative.

156. Which of the following steps in problem solving is in the correct order? (a) analyze solutions, identify the problem, (b) determine possible solutions, identify the problem, (c) analyze solutions, select the best solution, (d) all of the above.

158. Which of the following would NOT be appropriate in selecting the solution to be implemented to solve an important problem? (a) take time rather than making quick decisions, (b) involve others to help with the with the decision, (c) select the least expensive solution, (d) all of the above.

160. The type of manager who works directly with employees on a daily basis is (a) an executive, (d) mid-manager, (c) a supervisor, (d) none of the above.

162. The money and other benefits people receive for work is called (a) reimbursement, (b) payroll, (c) the reward system, (d) compensation.

164. The last step in the application process before the final decision is made is to have the applicant (a) submit a list of references, (b) meet with the potential supervisor, (c) pass a physical exam, (d) complete the application form.

166. A plan in which employees work the same number of hours a day but may start and finish their workdays at different times is (a) illegal, (b) job sharing, (c) employee assistance, (d) flex-time.

168. The End!