1. Current Trends in Web-Enablement June 2003

2. 2 The “Real-Time” Enterprise  Extending business processes and operations  To the end-user via the web  For Decision-making in real-time  To improve time, cost, quality of decisions and interactions

3. 3 Common Vendor Applications  Document Management  Content Management  Portals  Thin Client Frameworks  Collaboration  Email  Searching tools

4. 4 Common Customer Applications »Employee »Customer »Supply Chain - Teaming, Intranet, Document Sharing - CRM, Internet, Online Communities, - Partner Extranets, Products Online

5. 5 Example 1 - Employee focus Business Scenarios  Establish online Project Management Teams.  Gather staff feedback for Human Resources from employee self-service intranet portal.  Improve access to critical documents and information.  Build financial reports online with document sharing across departments.  Resolve customer service problems through online discussions.  Build an online knowledge base for staff.

6. 6 Demo – Team Services, SharePoint

7. 7 Example 2 - Customer focus Business Scenarios  Keep customers up-to-date with latest news and information, meeting updates, company announcements  Promote sales campaigns and special packages  Provide a new communication channel for web-savvy customers  Get customers to visit your website regularly for cross-selling opportunities  Maintain the freshness of your website remotely while away from the office

8. 8 Demo – ReadyUpdate

9. 9 Example 3 – Products Online  Business Scenarios  Grow or test new markets in remote locations e.g. off-shore  Support Integrated Marketing plan to direct market & promote sales campaigns and special packages  Provide a new distribution channel for web-savvy customers  Increased customer demand for product information or purchasing online.  Shareholder and executive demand to improve profitability and reduce cost of servicing customers.  Demand to improve points of differentiation through online service e.g. Feedback from market research, competitor analysis, strategic review.

10. 10 Demo – NetShop

11. 11 Common Vendor Approaches  Hybrids - examples -.NET & J2EE - Plumtree & SharePoint -Citrix & SharePoint  Business Focus – examples -Microsoft bundling team services with Server 2003 -SQL as a Business Intelligence tool -Leveraging past infrastructure investments -Commodities  ERP Vendors – watch this space

12. 12 Example 4 – Rich & Thin

13. 13 Demo – Citrix & SharePoint

14. 14 Successful Customer Approaches 1.Business Focus 2.Strategic balanced with iterative 3.Awareness of TCO & ROI 4.Identified the hard & soft benefits / challenges 5.Plan for change management esp. for the web 6.Move to web-centric business with long-term roadmap for Real-time!