1. 3.01-A Product/Service Management

2. Intro Who is responsible for the last product you bought? Did you know….. -It took over 3 years to develop Google’s search engine -It took over 4 years to develop the famous chicken sandwich at Chick-fil-a

3. Product/Service Management Product/Service Management is a marketing function that involves obtaining, developing, maintaining, and improving a product.

4. Product/Service Management Factors affecting Product/Service Management: 1. Customer Needs and Wants 2. Company Goals and Strategies 3. Cost and Available Resources 4. Competition 5. Product Itself 6. Government Regulation 7. Stages in Life Cycle 8. Business and Economic Trends

5. Product/Service Management What are Benefits to Product/Service Management? -Offer products consumers want and company’s profits increase -When developing the right products, a company can gain new customers -When products are well managed there is less of a chance for failure

6. Product/Service Management What role does Product/Service Management play in Marketing? 1.Affects positioning of product -what image do you want to create about the product in the minds of consumers? 2. Improves product success 3. Gives product an image -what impressions do you have of certain brands

7. Product/Service Management Who is responsible for managing product/service management? -Several employees of a company, certain departments, 1 employee or just the boss. Normally depends on size of company. 3 Main Phases of Product/Service Management 1. Developing New Products 2. Monitoring Existing Products - Sales, Profit, Market Share 3. Eliminate Weak Products

8. 3.01-B Product Life Cycles

9. Intro  What is a product that has been around for as long as you can remember?  How has it changed over the years?  Example: Purina Cat Chow- offers food for fat cats, hairball cats, indoor cats, kittens, old cats, and cats with kidney problems.

10. Product Life Cycle Product Life Cycle represents the stages that a product goes through during its life. There are 4 Stages of Life Cycle: 1. Introduction 2. Growth 3. Maturity 4. Decline

11. Product Life Cycle What are the goals of the Introduction Stage? – To increase product awareness – Get the customer’s attention thru promotion – Lots of special promotion During Growth Stage: – Customers are aware of product, sales increase – Companies focus on customer satisfaction – Competition starts from other companies

12. Product Life Cycle What happens during Maturity Stage? – The product’s sales level off. More money is spent on competition during this stage. Discussion: Have class to choose a mature product Discuss how company is managing: 1. Competition 2. Advertising 3. Distribution – Is it only sold at 1 place 4. Other Strategies they have put in place

13. Product Life Cycle During the Decline Stage: – Sales start to decline. A company must decide to alter the product, discount, or discontinue product.

14. Technology in Product/Service Management

15. Describe the use of technology in Product/Service Management

16. Applications of Technology in Marketing: 1. Point-of-Sale Systems 2. Interactive Touch Screen Computer 3. Interactive TV 4. Customer Relationship Management 5. Enterprise Resource Planning Systems 6. Internet

17. Point of Sale – Scanners at cash registers, touch screens, hand-held devices at checkout – Example: Kiosks Interactive Touch Screen Computers Interactive TV – Where TV is like a computer- order movies, click on Ragu for recipes, order food

18. CRM- Customer Relationship Management – A customer can track an order. The CRM or business can track customer satisfaction ERP- Enterprise Resource Planning – Software that allows all parts of the company’s management to be integrated Internet – Wi-Fi – Search Engines – E-mail – E-commerce

19. Interactive TV helps marketers to develop a database of their uses This database analysis helps see the customer’s reaction to products They are testing Interactive TV for promotion