1. SiteAngel Walkthrough Signing up for a complementary evaluation and training the Angel from the customer’s perspective www.bandltech.com

2. Signing up for Complementary Evaluation 1.Go to http://www.bandltech.com/siteangel 2.Click on the “Free 21 day Trial” button 3.Fill out the form, filling in all required information 4.Click “Next” and the confirmation e-mail is sent

3. Account Activation  Confirmation email is sent to user  User clicks on link or pastes it into a browser window  Account is then activated  What to do if the customer does not receive the confirmation email

4. Training the SiteAngel

5. Choosing a Critical Path  Exercise back end systems  Simulate customer actions  Visit the most used areas of the target website  Note about frames

6. Teaching in Action  Name the Angel  Enter the URL for the starting point  Follow the critical path  Close the teaching window

7. Complete Teaching  Close browser window  Choose either “Start measuring” or “Review Critical Path”  Reviewing the critical path is highly recommended

8. Reviewing the Critical Path  Configure notification criteria  Performance Criteria “Verify that the page returns within the specified time”  Page Content Criteria “Verify that specified text is NOT found on the page “Verify that specified text is found on the page” “Verify that the page title is NOT a specified value” “Verify that the page title is a specified value”  Appearance of frames in Visual Playback  Step names can be changed

9. Configuring Notification Criteria  Page criteria  Implicit criteria Connection Response Code  Explicit Criteria Performance Page Content

10. Configuring Notification Criteria  Set playback frequency  Maximum frequency is determined for each customer  Setting Operational Goals  Renaming the SiteAngel  Don’t forget to click “Save Changes”

11. Configuring Operational Goals  Goals are set on the configuration page for the individual Angel  Remember to click “Save Changes” after changing the Operational Goals

12. Notification Criteria vs Operational Goals  Operational Goals  Measures desired website behavior  Affects customer satisfaction  Does not cause notifications to be sent  Notification criteria  Simulates a customer abandoning a page  Causes notifications to be sent  Measures Critical facets of the website’s operation

13. Configuring Problem Notifications  Notification timeouts may be configured on the “Configuration Problem Notification” screen  Notifications can be sent to either email addresses or pagers that are able to receive email  Pager notifications are shorter and do not contain hyperlinks to the faulting Angel  Multiple notifications can be configured for a single Angel

14. Scheduled Reports  Can be delivered:  Daily  Weekly  Monthly  Contains URL to the Angel reporting screen  Gives overview information