1. August 16, 2012

2. Agenda University of Florida Bookstores  Mission Statement Industry Trends in Higher Education  More Markets  Changing Students  Blend in Formats Vital Operations  Open seven days a week  Centrally located on campus  Higher Education Opportunity Act Vision  Vital destination yesterday, today, and tomorrow

3. The University of Florida Bookstores Mission Statement: Delivering the right products and services, at the right time & quantity, through superior service – creating the premiere retail resource to students, campus, and community

4. Higher Education Today - Trends Course Materials Online Shopping Electronic Mobility  New – Used – Rental - Digital  Shipping OR In-Store Pick-Up  Clickers – Access Codes

5. Trends – The Changing Customer Digital Content  Academic Bookstore partners with publishers and authors on copyright protection. Device Proliferation  Smart phones – iPads – Notebooks – Laptops – Digital Readers Mobile Commerce  Distance Learning is going international. Rise of the App

6. Blend in Formats Physical inventory Local Physical Infrastructure (Stores) Brick/Click Fulfillment Freight/Returns Digital inventory Central Digital Infrastructure Click/Brick Fulfillment Digital Content Acquisition No Freight/Returns Platform for transactions; access to or delivery of digital content; networking New 68% Used 30% Digital/Other “e” 2% Digital/Other “e” 60% New 25% Used 15% 20102015+ Rental Rental is a transitional pricing model as digital evolves from a price option to being fully integrated into curriculum

7. Course Material Requirements Higher Education Opportunity Act Course Materials & Textbook Rentals

8. The University of Florida Bookstores Vital Operation  The UF Bookstores are a welcoming entity 357 days a year on the University of Florida Campus.  The UF Bookstores are convenient for students, faculty, staff, alumni, prospective students, fans and other campus guests.  The UF Bookstores are committed to continue to be the one- stop-shop for all the academic needs for students and faculty.

9.  The source and solution for academic requirements to faculty and students  Cutting edge clothing & gifts  Total integration of computer hardware and software The Vitality Continues

10. The Vision Continuing to be a vital campus destination for students, faculty, staff, and visitors Your UF Bookstores