1. Part II OUTBOUND TOURISM Unit 2 At the Airport (II) ---- Going through Immigration and Customs

2. Teaching Objectives  Get familiar with the related special terms such as immigration, quarantine, green channel, red channel, etc.  Learn how to help tourists fill in the immigration cards.  Learn how to take the tourists to go through passport control.  Learn how to help tourists locate their luggage at the luggage claim area upon arrival  Learn how to help tourists fill in the Customs Declaration form.  Learn how to take tourists go through Customs inspection. inspection.

3. Briefing on the Working Procedures 领队在出境前，应先将出入境的程序简略介绍给游 客，并帮助游客填好出入境卡；当领队办理有关手续 时，可选择一名游客负责把其他客人统一集合在一起； 办理出入境手续时，要看清自己排的队是在 “ 本国人 ” 还 是在 “ 外国人 ” 窗口，以免浪费时间；接受检查时，将团 队名单及护照交移民官检查，并让游客按名单上的顺 序排好队，依次通过。办完入境证照检验后领取行李 时，领队要确认自己班机的行李在第几号行李转盘上 出现；万一有行李遗失，则必须立刻通知航空公司地 勤人员，尽快办理遗失行李的登记手续。过海关前， 领队须帮助游客如实填好关税申报表；通关时，将需 要海关申报的游客的护照分出，让其持护照、机票走 红色通道。 领队在出境前，应先将出入境的程序简略介绍给游 客，并帮助游客填好出入境卡；当领队办理有关手续 时，可选择一名游客负责把其他客人统一集合在一起； 办理出入境手续时，要看清自己排的队是在 “ 本国人 ” 还 是在 “ 外国人 ” 窗口，以免浪费时间；接受检查时，将团 队名单及护照交移民官检查，并让游客按名单上的顺 序排好队，依次通过。办完入境证照检验后领取行李 时，领队要确认自己班机的行李在第几号行李转盘上 出现；万一有行李遗失，则必须立刻通知航空公司地 勤人员，尽快办理遗失行李的登记手续。过海关前， 领队须帮助游客如实填好关税申报表；通关时，将需 要海关申报的游客的护照分出，让其持护照、机票走 红色通道。

4. Warming-up Activities  Discuss the following questions in group and report the results to the class  Have you ever gone the Customs Inspection?  What do “green channel and red channel” mean?  What preparations should a tour leader do before taking the group through immigration and Customs formalities?  If some tourists couldn’t find their luggage at the luggage claim area, what would a tour leader do?

5. Working Process of Check-in at the Airport (I ) Passenger cabin of the plane -- help tourists fill in the Immigration cards and Customs declaration forms Immigration inspection -- take the group going through immigration formalities Customs inspection -- take the group going through Customs formalities Luggage claim area --help tourists locate their Luggage

6. Working Process of Check-in at the Airport (II) 1.Help group members fill in the immigration and emigration forms and Customs declaration cards on the plane 2.Take the group going through immigration formalities upon arrival 3. Help group members locate their luggage at the luggage claim area 4. Take the group going through the Customs Declaration formalities

7. Explanation of Texts (I) 1. Going Through the Security Check 1. Going Through the Security Check Key Words security check security check convey belt convey belt personal belongings personal belongings shaving kit shaving kit confiscate confiscate unexposed film unexposed film

8. Explanation of Texts (I) Useful Expressions 1. What’s the purpose of your visit here? 2. I’m traveling with a tourist group. I’ m the tour leader of the group. 3. I am passing through the country. 4. Everything in the suitcase is for my personal use. 5. These are personal daily necessities. 6. I’ve only brought some personal things and a few small gifts for friends.

9. Explanation of Texts (I) Cultural notes Some clothes, my shaving kit, a couple of books and some souvenirs. Some clothes, my shaving kit, a couple of books and some souvenirs. 有一些衣服，刮胡工具，几本书和一些纪念品。 有一些衣服，刮胡工具，几本书和一些纪念品。 Kit: 成套用具，用具包, 比如, sewing kit 针线 包, first aid kit 急救药箱, travel kit 旅行用品 ; Kit: 成套用具，用具包, 比如, sewing kit 针线 包, first aid kit 急救药箱, travel kit 旅行用品 ; A couple of: 几个，三两个， in a couple of days 过三两天后。 A couple of: 几个，三两个， in a couple of days 过三两天后。

10. Explanation of Texts (II) 2. Going Through the Immigration Formalities Key words immigration immigration immigration card immigration card currency currency return ticket return ticket vaccination vaccination health certification health certification

11. Explanation of Texts (II) Useful expressions a. What are you going to do while you are here? a. What are you going to do while you are here? 在此地期间，你打算做些什么？ 在此地期间，你打算做些什么？ b. Are you going to visit any other places? b. Are you going to visit any other places? 你们还要去其他地方游玩吗？ 你们还要去其他地方游玩吗？ c. What do I have to do if I need to stay longer? c. What do I have to do if I need to stay longer? 如果要停留久一点，我该办理什么手续？ 如果要停留久一点，我该办理什么手续？ d. This is your passport. You may go to the baggage claim area and get your luggage, then proceed through the customs. d. This is your passport. You may go to the baggage claim area and get your luggage, then proceed through the customs. 这是您的护照，您可以到行李提取处取您的行李，然后进行海关检 查。 这是您的护照，您可以到行李提取处取您的行李，然后进行海关检 查。 e. May I have your Health Certificate and Vaccination Certificate? e. May I have your Health Certificate and Vaccination Certificate? 请把你的健康证明书和防疫证明给我？ 请把你的健康证明书和防疫证明给我？

12. Explanation of Texts (II) Cultural notes Cultural notes a. On business or for pleasure? : Are you here on business or for pleasure? 你是来做生意还是来观光的？ 你是来做生意还是来观光的？ b. May I have your passport and arrival card, please? 请出示您的护照和入境卡？ arrival card 或 entry card 或 disembarkation card 或 incoming passenger card 入境卡 ; arrival card 或 entry card 或 disembarkation card 或 incoming passenger card 入境卡 ; departure card 或 exit card 或 embarkation card 或 outgoing passenger card 出境卡。 departure card 或 exit card 或 embarkation card 或 outgoing passenger card 出境卡。

13. Explanation of Texts (II) c. the linkman of the local travel agency 地接社的联系 人 Linkman: 联系人； local travel agency 当地旅行社。 d. …go through one by one according to the order of the name list. 按照名单上的顺序，依次通过； 按照名单上的顺序，依次通过； one by one: 一个一个地，依次地， solve the problems one by one 一个一个地解决问题； one by one: 一个一个地，依次地， solve the problems one by one 一个一个地解决问题； according to: 根据，按照，按照 … 所说，取决于, according to today’s paper 根据今天的所载 according to: 根据，按照，按照 … 所说，取决于, according to today’s paper 根据今天的所载

14. Explanation of Texts (III) 3. Claiming the Luggage Key words Key words luggage claim area luggage claim area carousel carousel luggage service luggage service baggage claim check baggage claim check backpack backpack compensation compensation

15. Explanation of Texts (III) Useful expressions Useful expressions a. Which belt is for the baggage from Flight OZ 118? a. Which belt is for the baggage from Flight OZ 118? b. Would you show me the baggage claim area for SQ b. Would you show me the baggage claim area for SQ Flight 318? Flight 318? 请问新航 318 次班机的行李提取处在哪里？ 请问新航 318 次班机的行李提取处在哪里？ c. Has all of the luggage come out already? c. Has all of the luggage come out already? 所有的行李都出来了吗？ 所有的行李都出来了吗？ d. I’d like to know when my luggage will arrive. d. I’d like to know when my luggage will arrive. 我想知道我的行李何时会到？ 我想知道我的行李何时会到？ e. I would like to be compensated for the damage to e. I would like to be compensated for the damage to my luggage. my luggage. 我想要行李损坏赔偿。 我想要行李损坏赔偿。 f. Please send my baggage to me as soon as possible. f. Please send my baggage to me as soon as possible. 请尽快将行李送来给我。 请尽快将行李送来给我。

16. Explanation of Texts (III) Cultural notes Cultural notes a. I came from Hangzhou by CA 558. a. I came from Hangzhou by CA 558. 我乘国航 558 次航班从杭州来； 我乘国航 558 次航班从杭州来； CA: Air China 中国国际航空公司。 CA: Air China 中国国际航空公司。 b. We’ll contact you as soon as possible. 我们 将尽快和您联系； b. We’ll contact you as soon as possible. 我们 将尽快和您联系； as soon as possible: 尽快地，马上 as soon as possible: 尽快地，马上 as … as possible 尽可能 … 地 as … as possible 尽可能 … 地

17. Explanation of Texts (IV) 4. Customs Clearance Key words Key words customs inspector customs inspector declaration form declaration form liquor liquor duty-free duty-free personal effect personal effect receipt receipt

18. Explanation of Texts (IV) Useful expressions Useful expressions a. Anything special to declare? a. Anything special to declare? b. Do you carry any spirits and tobacco? b. Do you carry any spirits and tobacco? c. We have to look through everything. c. We have to look through everything. d. I am not carrying any foreign currency with me. d. I am not carrying any foreign currency with me. e. These are all my personal items. e. These are all my personal items. f. Everything in the suitcase is for my personal use. f. Everything in the suitcase is for my personal use. g. Let me examine your luggage and check it with your form. g. Let me examine your luggage and check it with your form. h. I have something to declare. Here is my declaration. h. I have something to declare. Here is my declaration. i. These are personal daily necessities. i. These are personal daily necessities. j. I haven’t got any dutiable things with me. j. I haven’t got any dutiable things with me. k. I’ve only brought some personal things and a few small gifts for friends. k. I’ve only brought some personal things and a few small gifts for friends.

19. Explanation of Texts (IV) Cultural notes Cultural notes a. I suppose no, except a carton of cigarettes. 除了一条 香烟外，我想没有其他东西； a. I suppose no, except a carton of cigarettes. 除了一条 香烟外，我想没有其他东西； Suppose: 料想，认为，以为； a carton of: 一条，一纸 盒（箱）的量。 Suppose: 料想，认为，以为； a carton of: 一条，一纸 盒（箱）的量。 b. I’ve brought along three iPods. 我带了三只数字音乐 播放器 ; b. I’ve brought along three iPods. 我带了三只数字音乐 播放器 ; Bring along 随身带着； iPod: 数字音乐播放器。 Bring along 随身带着； iPod: 数字音乐播放器。 c. I bought a bottle of XO at the duty-free shop. 我在免 税商店买了一瓶 XO 。 c. I bought a bottle of XO at the duty-free shop. 我在免 税商店买了一瓶 XO 。 XO: 特级白兰地；五十年陈年白兰地。 XO: 特级白兰地；五十年陈年白兰地。

20. Explanation of Texts (V) 5. Going through the emigration formalities Key words Key words exit card exit card valuable article valuable article certificate certificate prescription prescription music player music player iPod iPod

21. Explanation of Texts (IV) Useful expressions Useful expressions a. Could I see your passport for cross- a. Could I see your passport for cross- checking? checking? b. Go through the red channel if you have b. Go through the red channel if you have something to declare. something to declare. c. You have declared less US dollars. c. You have declared less US dollars. d. I have 5,000 US dollars in cash. d. I have 5,000 US dollars in cash.

22. Consolidation Q and A 1. Are you supposed to bring fresh fruits into a country when you travel abroad? 2. What questions are you required to answer when you go through immigration formalities? 3. If you couldn’t find your luggage at the luggage claim area, what would you do and what would you say to the clerk of the luggage service? 4. When you go through Customs clearance, 4. When you go through Customs clearance, if you got something to declaration, which if you got something to declaration, which channel should you go through? channel should you go through?

23. Consolidation Role-play Role-play Situation A Situation A  Your group has just arrived in Bangkok by air. You have to go through Customs after landing. You have got bottles of alcohol for your own use. Make up a dialogue between you and a Customs official. Situation B: Situation B:  You are traveling with a group as a tour leader. You are going the immigration. There are 25 tourists in your group. Make up a dialogue between a immigration official and you.

24. Assignments a. Read the passage “Visa” on Page 93 and complete the following dialogue in a. Read the passage “Visa” on Page 93 and complete the following dialogue in English. English. b. Recite the dialogue “Go through the emigration formalities” and practice it in pair. b. Recite the dialogue “Go through the emigration formalities” and practice it in pair.

25. Thank you!