1. What we have here is the biggest problem in the world! Henry J. Nicols http://internationalcenterfortalentdevel opment.com/

2. Negotiation It is not the strongest of the Human Species that survives but the best brains. Henry J. Nicols http://internationalcenterfortalentdevel opment.com/

3. Active Listening 1. Seek to understand then to be understood. 2. Undivided attention. 3. Be nonjudgmental 4. Use Silence 5. Clarify

4. PROFESSIONAL ISSUES Doctors urged to mind bedside manners A seven-figure bequest to a medical school to teach empathy is but one sign of how patients value emotionally engaged doctors. By Damon Adams,Damon Adams AMNews staff. March 21, 2005.

5. The Ruth Hillebrand Clinical Skills Center, dedicated by the Toledo school this month, was borne of the estate of a New York psychologist who felt she had bad experiences with rude doctors. As the school told it, Hillebrand's doctor in New York called her late one night and told her she had mesothelioma. He said there was no treatment and no cure. Then he hung up.

6. "Bedside manners do matter. Healing is relationship-driven," said Judy Riggle, director of the center. "If you don't like someone, you're probably not going to listen to them and do what they want you to do."