1. Knowledge Management is well on its way to becoming a feature of advanced business culture Prusak and Davenport 2000 1

2. “KM is not about creating an encyclopaedia that captures everything that anybody ever knew. Rather it’s about keeping track of those who know the recipe, and nurturing the culture and the technology that will get them talking” Prusak and Davenport 2000 2

3. Knowledge can be …  created  discovered  captured  adapted  adopted  transferred  applied 3

4. Capture Connectivity Prusak’s Continuum of Knowledge 4  IT captures and churns  KM connects and capitalises

5. A focus on capture drives a set of activities relating to codifications and procedures for knowledge. An alternative approach is to invest time and energy in the process and technologies that stimulate connections between people 5

6. Technology Process People KM – a Hybrid Discipline Knowledge Management 6

7. KM - Elements for Success  A common, reliable technology infrastructure to facilitate sharing  Some processes to simplify sharing, validation, distillation  Connecting the people who know, and the behaviours to ask, listen and share 7