1. Training Order Status Link

2. Hold mouse pointer over Transactions Click Download Orders

3. Click the Orders Report Link

4. Access the details of an order by clicking on the PO #

5. Choose one of the three categories

6. 1.Selecting “Received/Not Entered” will provide you options to choose from that will clarify the issue with the order. 2.Select a Status Title Option. 3.Enter estimated ship date when possible 4.Please submit a detailed comment 1. 2. 4. 3.

7. Notification From Mayline Status: Not Entered/See Comments -------------------------------------------------------- OF/USA Dealer : OF/USA CORPORATE OFFICE Purchase Order # : TEST Order Date : Sent To : wbrown@chordus.netwbrown@chordus.net Sent To : ulawrence@ofusa.comulawrence@ofusa.com ------------------------------------------------------------- -- MFG Comments: Other: test only per undrez lawrence of/usa corp. Estimated Ship Date: ------------------------------------------------------ Email Notification from Manufacturer to Dealer

8. Order Status Comment From: OF/USA CORPORATE OFFICE Status: -------------------------------------------------------- OF/USA Dealer : OF/USA CORPORATE OFFICE Manufacturer : Mayline Purchase Order # : TEST Order Date : Sent To : kaulik@mayline.comkaulik@mayline.com Sent To : customerservice@mayline.comcustomerservice@mayline.com ------------------------------------------------------------ --- Dealer Comments: This is also a test comment. Estimated Ship Date ------------------------------------------------------ Email Notification from Dealer to Manufacturer

9. Use the Advanced Order Search Tool to find a specific order or group of orders

10. Click on the “Search By” drop down menu and choose an option

11. All comments & Status Changes are dated and time stamped They are archived below the comments field within the order

12. Benefits Reduces Time (can be used for cancellations & credit hold announcements) OFUSA CSRs will mediate a response after 24 hours The order placer is notified directly Order status can be changed All comments are archived Advanced Search function Should be used for orders that are pending Use as a form of acknowledging if you do not currently acknowledge orders