1. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Chapter 4 Organizational Behavior: Foundations, Realities, & Challenges Nelson & Quick, 5 th edition Attitudes, Values, and Ethics

2. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Attitude Attitude – Should poor performance be blamed on “bad attitude”?

3. ffect ehavioral intentions Model of an Attitude Component Measured by Example ognition about beliefs A C B Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved

4. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Cognitive Dissonance Cognitive Dissonance –

5. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Two Influences on Attitude Formation ______________ _______________ the process of

6. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Four Processes for Social Learning through Modeling The learner must 1. 2. 3. 4.

7. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Attitude–Behavior Correspondence Requirements Attitude Specificity – Attitude Relevance – Measurement Timing – Personality Factors – Social Constraints –

8. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Work Attitudes: Job Satisfaction Job Satisfaction – Organizational Citizenship Behavior –

9. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Organizational Commitment Continuance Commitment Affective Commitment Normative Commitment Work Attitudes

10. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Process of Persuasion 1.Attitude of the Target Individual 2.Source individual influences target Result?

11. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Characteristics Persuadable Target – ** ** Influential Source – ** Message – **

12. Elaboration Likelihood Model of Persuasion Adapted from R.E. Petty and J.T. Cacioppo, “The Elaboration Likelihood Model of Persuasion,” in L. Berkowitz, ed., Advances in Experimental Social Psychology, vol. 19 (New York: Academic Press, 1986): 123-205. High Elaboration Low Elaboration Attitude change depending on quantity of arguments Attitude change depending on source characteristics or non- substantial aspect of the message Message Central Route Peripheral Route Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved

13. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Values Definition:

14. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Values Terminal – Examples: Instrumental –

15. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Work Values Achievement ( ) Concern for others ( ) Honesty ( ) Fairness ( )

16. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Cultural Differences in Values Chinese value: Americans value:

17. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Handling Cultural Differences Learn... Avoid... Operate legitimately within... Avoid... Refuse... Be...

18. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Ethical Behavior Definition:

19. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Qualities Required for Ethical Decision Making The competence to The self-confidence to Tough mindedness –

20. Individual/Organizational Model of Ethical Behavior Organizational Influences Individual Influences Ethical Behavior Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved

21. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Values, Ethics, and Ethical Behavior Value Systems – Ethics – Ethical Behavior –

22. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Locus of Control Locus of Control – Internal – External –

23. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Machiavellianism Definition:

24. Copyright ©2006 by South-Western, a division of Thomson Learning. All rights reserved Cognitive Moral Development Cognitive Moral Development – Level I – Premoral Level Stage 2 –Stage 1 – Level Il – Conventional Level Stage 4 –Stage 3 – Level llI – Principled Level Stage 6 –Stage 5 –