1. HSP 3M - Unit 3 Social Institutions Ms. Pannell Bain, C.M., & Colyer, J.S. (2001). The Human way. Toronto: Oxford University Press

2. PART 4 Work and Conflict

3. Why Conflict Matters It is an inevitable part of human interaction  Personality types  Attitude towards work  Problem-solving skills  Goals (personal / professional) If conflict is not resolved:  may lead to emotional and physical / mental health problems  Reduced productivity  Poisoned work environment  People may look for employment elsewhere

4. Why Conflict Occurs Family Baggage (memories and experiences related to family that have accumulated) 1. Parental Authority (linking how parents corrected us in childhood and our self-esteem. May cause us to overreact to criticism in the workplace 2. Sibling-Rivalry Issues (how you and your siblings got attention, sharing, blame, division of chores, achievement) 3. General Dynamics (dynamics of our primary family shape our future work relationships)

5. Sexual Harassment “Any conduct, comment, gesture, or contact of a sexual nature that is likely to cause offence or humiliation to any employee or that might, on reasonable grounds, be perceived by that employee as placing a condition of a sexual nature on employment or any opportunity for training or promotion” (Human Resources Development Canada, 2000)

6. Harassment continued Canada Labour Code requires every employer to issue a policy on sexual harassment that follows specific guidelines  Conduct of this nature is unwelcome

7. Reducing conflict – 3 part formula 1. Diagnose what has gone wrong  Ambiguity: When bosses fail to ensure that everyone in the workplace share some understanding of the goals, roles and procedures  Overload: When highly motivated people take on too much work and feel they must keep up 2. Identify new goals 3. Define roles and expectations  Importance of professionalizing (break-down in teamwork), rather than personalizing (personal)

8. Managing Conflict - Styles Integrator- hears variety of opinions, makes a decision Obliger – plays down the differences Dominator- acts unilaterally, overlooks ideas and needs of others Avoider – withdraws from difficult situations Compromiser – “middle-of-the-road”

9. 2. Define roles and expectations