1. Small Group Communication

2. Discussion Cooperative exchange of information, opinions, and ideas.

3. Roles within groups Info-giver Recorder Controller Blocker Task Keeper Leader

4. Decision Making Consensus: All members agree that a decision is the best that everyone can accept--includes everyone’s point of view

5. Decision Making Majority: Vote is taken by all members and the majority (50%+1 for two issues) is accepted. Not everyone committed to outcome or satisfied with the outcome

6. Decision Making Expert’s suggestion: Authority for making decision given to one member of a group. Makes group conform to the desires of one, which is not a group decision.

7. Decision Making Designated leader: Group designates a leader to make decision for the group.

8. Conflict Management Styles

9. Compromise: agreement to trade something you want for something the other party wants with each party winning and losing something

10. Conflict Management Styles Competing: use of manipulation, intimidation, and competition strategies to gain the advantages and win at all costs

11. Conflict Management Styles Collaborating: cooperation with all group members working together for a common goal

12. Conflict Management Styles Avoidance: avoids the issue all together or for a certain time period

13. Conflict Management Styles Accommodation: gives in to others’ demands or opinions, maintains social/group harmony