1. Resolving Interpersonal Conflict
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2. Conflict Struggles, interferences, and perceptions
Caused by differences
Positive effects of conflict
Negative effects of conflict
Discussion:
Consider a recent conflict situation that you have experienced. Can you think of some possible positive outcomes? Were there negative? If so, what?
What did you learn from the conflict situation?
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3. What is involved? Dealing with: Dimensions of Conflict: Discussion:
Self
Other person
The issue
Dimensions of Conflict:
Emotional/feeling
issue
Discussion:
Consider the various roles presented in the text (placater, blamer, etc.). Can you identify with any of the roles described? How does this role impact your relationships?
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4. Emotions Dealing with the emotional dimension: Discussion:
Treat the other person with respect
Listen until you experience the other side
State your views, needs, and feelings
Discussion:
Think about the three rules presented in the text.
Which rule do you feel will be most challenging for you? Why do you think that is?
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5. What is your style? Passive/Nonassertive Style Aggressive Style
Discussion:
After reading the descriptions of the various styles, which do you think is yours?
How does your style impact how you deal with conflict?
How does your style impact your relationships?
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6. Learning to Be Assertive
Learning to stand up for your rights & express your feelings
Using “I” messages
Learning to say no without feeling guilty
Discussion:
Partner with a person in your class. Think of a situation that would benefit from an assertive conversation!
Practice the suggestions presented in the text for “delivering an assertive I message”
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7. Conflict Management Discussion:
Have you ever experienced conflict with someone of the opposite gender or from a different culture and were confused by the process? What was that like for you? What did you learn from the experience?
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Gender differences & conflict management
Seen in childhood!
Stating orders vs. making requests
Culture & conflict management
Different cultures often define and deal with conflict in different ways

8. Conflict Resolution Discussion: Win-Lose Win-Win
Reflect on the steps for Win-Win conflict resolution.
What strengths do you think you would bring to this process (what steps are you naturally good at)?
Win-Lose
Win-Win
Define the problem
Share your problem
Listen
Brainstorm
Evaluate
Implement the solution
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9. When Conflicts Cannot Be Resolved
Discussion:
What are your reactions to the list of “can’t be resolved” types of conflict?
Do you agree/disagree?
Why or why not?
Differences in basic beliefs, values , and past issues
Struggles where there is no solution
Situations out of our control
When things have to be a certain way
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