1. Water Quality and Customer Contacts for 2014

2. Water quality events 2010 -2014 and category 3 and above events

3. Network water quality events

4. Network improvement programmes Improvements to network risk assessment process. Including review of information to be included for dynamic risk assessments (all works). Planned work RA is now split into 2 sections: Initial planning phase and return to normal operation. Increased use of hydraulic modelling. Improved utilization of online turbidity instruments, pressure monitors and loggers. Guidance briefed out via classroom based training.

5. Overall water quality performance (MZC)

6. Improvements for taste and odour compliance Earth / musty – raw water algae. Algal management plans – source to tap. Risk based sampling for geosmin and 2MIB on raw and final. Onsite taste and odour procedure. Purchase of temporary PAC rigs. » Pencil shavings – black alkathene. Investigate material of service pipe. Replace Company’s side. Advise customer to replace their side if present. Resample.

7. Disinfection Control Index Measures taken to improve our coliform bacteria compliance at WTW Sample tap replacement programme. Sample line replacement programme is on-going. Optimum flushing time for sample lines. Increased site audits. Review of effectiveness of disinfection processes. Training and awareness for site personnel

8. Customer contacts

9. Any questions?