1. Session Number 1 General Session – Solution Center Update Mike Reid – Director, CCC Solutoin Center

2. The Scoop Organizational Update CALB/CALB HR Support Getting YOU Involved Product Calendar

3. C3SC - A Year of Change Increased staff size –HR/Finance Primary Consultant –2 additional developers Transitioned from contract to SunGard development resources

4. The Expanded C3SC Team Functional Consultants TJ Baugus – Student Jan Wilder – HR/Finance Developers Chris Leuer - Lead Noor Ahmed Venkata Krishna Nevil Palayur Anshu Sayal Mihir Vipura

5. The Effects of Change 12.5 hours time difference New Banner developers We all speak English but do we speak the same language? Cultural learning Ability to leverage resources

6. Immediate Benefit Assumed responsibility for HR MIS and STRS/PERS reporting Released CALB HR 7.2 CALB HR 8.0 10/31/09 HR Focus Group working on PERS reporting changes

7. CALB/CALB HR Support Banner 7 support extended through April 2011 CALB / CALB HR 7 – same timeline –Maintenance only Regulatory updates to existing functionality Support baseline required releases –NO NEW FEATURES

8. CALB/CALB HR Support Multiple version support –CALB 7 and CALB 8 –CALB HR 7 and CALB HR 8 –REPT 7 and REPT 8 PLEASE – UPGRADE to Banner/CALB 8 as soon as it is convenient!

9. CALB/CALB HR Support Actionline – First line support for all C3SC modules Professional Services Consultants

10. Your Role in C3SC Development CCB – Project priority recommendations Focus Groups - Expanded Role –Feature requirements –Monthly review of deliverables –Client testing Looking from the outside in...

11. Planned Releases 2009 CALB 8.2 – October 31, 2009 –Support for Banner 8.2 CALB HR 8.0 – October 31, 2009 –Support for Banner 8.2 –STRS classification changes –HR MIS update (new ethnicity) CALB 7.8 – December 31, 2009 –Support for Banner 7.6 –BOGW dependency update

12. Planned Releases 2010 CALB 8.3 – Q1 2010 –Support for Banner 8.3 –Instructor Drop Roster –BOGW enhancements CALB HR 8.1 – Q1 2010 –Support for Banner 8.3 –New PERS reporting requirements

13. Planned Releases 2010 CALB 8.4 – Q3 2010 –Support for Banner 8.x –New student and BOGW features to be determined CALB HR 8.2 – Q3 2010 –Support for Banner 8.x –New HR features to be determined

14. The End To print this presentation: UDC Support Center FAQ 1-7RHNO3 Customer Support Center website: http://connect.sungardhe.comhttp://connect.sungardhe.com

15. Session Number 1 General Session – Solution Center Update Mike Reid – Director, CCC Solutoin Center

16. The Scoop Organizational Update CALB/CALB HR Support Getting you Involved Product Calendar

17. TJ Baugus

18. Jan Wilder

19. Chris Leuer

20. Noor Ahmed

21. Venkata Krishna

22. Nevil Palayur

23. Anshu Sayal

24. Mihir Vipura