1. A New Approach to Customer Service

2. Why am I here?

3. Why I’m here

4. Purpose/Benefits of new Client Relations Mgr. position  Reorganization into a Shared Service Model  Moving from being a reactive organization to being proactive with the services we provide  Fostering a customer-centered focus by understanding Clients needs on a one-to-one basis  Adding value by providing value analysis reporting, problem solving and facilitating change

5. How I spend my time Resources Services Operations Visits One-on-One Department Outreach Meetings Solutions Assist w/problems Activity reporting

6. Division of time spent

7. Resources Services Req/PO processing RFx needs Contract Administration Vendor Management Surplus/Asset Management Operations Hotline Purchasing Card PeopleSoft eProcurement “Show Me Shop”

8. Visits One-on-One Specific projects/issues Training New Employees Vendor requests Department Outreach Meetings Strategic team meeting, including Dean/Department Head Understanding goals/objectives Provide reporting Action/follow-up

9. Problem Solving  Primary point of contact  Quick resolution to phone/email inquires  Purchasing Card changes  Contract administration assistance  Liaison to supplier services

10. Q & A Sharing time – what do you do?