1. Coaching at Nottinghamshire County Council Nottinghamshire County Council

2. Coaching for culture change ‘A listening, learning culture may provide the best chance of riding out the unsettling waves of change that organisations are facing’. John Whitmore, Coaching for Performance

3. Coaching at Nottinghamshire County Council ICS Customer Service Professional Awards Management Skills Development programme including an introduction to Coaching Coaching at Nottingham (C@N)

4. Nottinghamshire County Council and the ICS Professional Awards Programme has been running for four years Over 150 professionally qualified staff 85 Practitioners currently taking awards 65 Coaches 7 Assessors working across the organisation 2 trainee Assessors

5. ICS Key Principles Based on defined standards Enabling framework Learner centred: building confidence and self motivation Individual growth and personal development

6. The ICS Coach Coaches Getting Started Workshop Coaching across the organisation Can translate the Award requirements into context of the practitioner’s role and evaluate the evidence Understands the ICS Award requirements and the development process through to ICS assessment Introduction of an ICS Coach Award

7. ICS Coaches Network Coaches network meets quarterly for continual professional development (CPD) and to share good practice Opportunity to develop coaching skills – a great asset towards personal development Sharing knowledge Intranet ICS Team Room

8. Benefits of ICS Learning methodology of 1:1 coaching works extremely well Cross departmental coaching and breaking down departmental barriers Internal Coaches network Holistic approach requires recognition of internal customer – important cultural change Coaching role crucial – recognise and value coaches contribution

9. ICS Awards Partnership working with District Councils Reciprocal Assessments with District and County Councils

10. Management Skills Development Programme 4-day modular based programme aimed at first line managers and/or new to management Developing People on day 3 includes an introduction to Coaching The principles of a coaching approach to developing people, transforming the way managers work

11. Benefits of Management Skills Development programme Staff attitudes Knowledge management Financial awareness

12. Coaching at Notts (C@N) Understand what is meant by coaching and when to use it Understand the benefits of coaching Explore opportunities for coaching in the workplace Develop practical skills in using a proven model of coaching Provide mutual support to other members of the group on coaching practice

13. Further information please contact… Linda Gibson HR Officer Learning & Development County Hall Email: linda.gibson@nottscc.gov.uklinda.gibson@nottscc.gov.uk Corporate Learning & Development Team Tel: 0115 97 73831