1. The Best People for the Best Program Realizing Your Return On Your Human Resource Investment

2. Presented By Recreation Services Jeff Lopez, Director Rene Lockenour, Associate Director Rickie Johnson, Coordinator

3. Presentation Objectives Session participants will learn how to...

4. Best People = Team Rec Approach staffing as a “winning” program investment and not just an enormous line item expense.

5. Best People = Team Rec Develop a 4 step program that includes recruiting, interview, orientation and recognition session that will yield quality applicants for all positions.

6. Best People = Team Rec Introduce a culture of quality to your operation.

7. Who are the Best People? What is Team Rec?

8. First A unique approach to hiring part time staffing

9. Second A program that protects your investment

10. Third A program that emphasizes a service culture with measurable results

11. Fourth A program that emphasizes excellence and responsibility

12. Fifth A program that creates relationships

13. Sixth A program within a program for superior participant satisfaction

14. The Team Rec Approach A program within a program

15. Approaching Staffing as an Investment to your Program

16. Who Are Your Program Participants? Your Team Rec Staff

17. Recruitment The KEY to getting the right people on the team

18. Recruitment: The Presentation Speakers Speakers Message Message Location Location Image Image

19. Recruitment: Expectations All expectations must be clearly outlined…or else?

20. Recruitment How Does Your Organization Define Success?

21. Recruitment The LOOK of Your Organization

22. Recruitment Absolute Rules, Values & Behaviors

23. Recruitment Qualifications & Preferred Experience

24. Recruitment Application Materials Application Materials Selection Criteria Selection Criteria Selection Notification Selection Notification

25. Interview Initial interview Initial interview 2 nd Interview 2 nd Interview Hiring Roster Hiring Roster

26. Orientation Telling your story and establishing your culture

27. Recognition Dedicated Program Support Spaces

28. Recognition Leadership Teams

29. Recognition Immediate Feedback Evaluation

30. Recognition Plan to Celebrate Success

31. Recognition Establishing Incentive Programs Special funds and support programs...

32. Team Rec Results Program Outcomes Return On Investments Retention Retention Excellent Service Excellent Service Loyalty Loyalty Satisfied Participants Satisfied Participants Competent Staff Competent Staff Safe Environment Safe Environment Well Maintained Facilities Well Maintained Facilities Quality Programs Quality Programs Developed Relationships Developed Relationships

33. Questions?