1. Chapter 6 Working and Writing in Teams Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin

2. Interpersonal Communication  Crucial for teamwork and building trust  Includes multiple skills  Listening  Conflict resolution  Nonverbal 6-2

3. Teams Interactions: Three Dimensions  Informational—focus on content: problem, data, solutions  Procedural messages—focus on methods, processes  Interpersonal—focus on people, cooperation, team loyalty 6-3

4. Life Stages of Team Interactions Formation Coordination Formalization 6-4

5. Positive Roles in Teams Task Goals Evaluating Seeking information, opinions Giving information, opinions Summarizing Coordinating 6-5

6. Positive Actions in Teams  Encouraging participation  Relieving tensions  Checking feelings  Solving interpersonal problems  Listening actively 6-6

7. Negative Actions in Teams  Blocking  Dominating  Clowning  Overspeaking  Withdrawing 6-7

8. Team Leadership  Informational—create, assess ideas and text  Interpersonal—check feelings, resolve conflict, monitor process  Procedural—set agenda, keep members informed, check on assignments 6-8

9. Decision-Making: Problem Solving 1.Understand what team has to deliver 2.Identify problem 3.Gather information 4.Establish criteria 5.Generate alternative solutions 6.Measure alternatives against criteria 7.Choose best solution 6-9

10. Successful Student Teams  Assign specific tasks, set clear deadlines, schedule frequent meetings  Listen carefully to each other  Establish proportionate work loads  Develop inclusive decision-making style  Listen to criticism and improve performance  Deal directly with conflicts 6-10

11. Peer Pressure and Groupthink  Groupthink—tendency for teams to value agreement so highly they punish dissent  Correctives to groupthink  Search for alternatives  Test assumptions  Protect rights of individuals to disagree 6-11

12. Diverse Teams  Differences affect how people behave in teams, what they expect from teams  Gender  Class  Race  Ethnicity  Age   Religion   Sexual orientation   Physical ability 6-12

13. Conflict Resolution 1.Make sure people involved actually disagree 2.Ensure that everyone has correct information 3.Discover needs each person is trying to meet 4.Search for alternatives 5.Repair negative feelings 6-13

14. Effective Meeting Guidelines  Make purpose explicit  Distribute an agenda  Allow time for discussion  Use omnibus motion  Pay attention to people and process as well as tasks 6-14