2. Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less

3. customer Citizen Owner/stakeholder

4. Public Expectations

5. 38% … Book Travel 45% … Buy a Product 62% … Check Weather 15% … Auction 51% Government Information October 2000

7. Why should governments Change? v Technology v Political v Business … power is shifting … citizens expect it … transactions cost less

8. Employer Step 1 Step 4 Employer Information System Step 2 DRS Mail Services Received & Input by Employer Support Services Step 3 YES Transmittal Edit Report ERROR? NO Step 5 DRS Database US Mail Transforming Business Processes

9. Internet Employer Information System DRS Database n Reduce transaction costs n Eliminate labor and time n Improve customer service

10. Industrial Insurance Premium Payments Current manual process U.S. Mail US Bank deposits funds and keys data U.S. Mail balances deposits Cashier delivers quarterly report ERROR ? NO data posts Employer Accounting System Quarterly report filed Policy manager works error data posts Employer Accounting System Quarterly report filed YES Employer completes quarterly report Funds posted to Employer Accounting System Bank courier US Mail Brinks L&I pre-prints quarterly reports

11. Employer completes quarterly report Funds posted to Employer Accounting System Data posts Employer Accounting System balances deposits Internet A new e-commerce process Industrial Insurance Premium Payments Current manual process

12. Issues for Leaders

13. Issues for Leaders  Balance enterprise and agency v Funding the start-up v Sale of public’s information v Security and authentication v Privacy v Culture

14. T U R N I N G G O V E R N M E N T TO F A C E T H E P E O P L E building digital government is Core Competence

15. 8

16. every success further notice is only until