1. Promises and Pitfalls of Organizational Change “One definition of insanity is doing the same things over and over again and expecting different results.”

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7. 7 THE “GIVENS 1.The need to change is dramatic and inescapable. 2.Change is uncomfortable and has consequences for everyone. 3.Managing the change effort must be a shared responsibility of all stakeholders. Managing the pitfalls...

8. 8 Organizational Crisis +Organizational Change =More work; Different work; Evolving expectations; Organizational and personal uncertainty %Increased attention to change management______________ Stress; Strained relationships; Urge to retreat or resign from change effort

9. 9 Leading the promise... Establish URGENCY Sound the wake-up calls Form a GUIDING COALITION Create a corps of believers Create a VISION Paint a simple picture of future Communicate the VISION By a factor of 10X!

10. 10 Leading the promise... Empower people to ACT Time, resources, help, support Plan short-term WINS Baby steps, baby steps, baby steps Sustain MOMENTUM over long term At least a five to ten year commitment INSTITUTIONALIZE new approaches Cement them in the new culture

11. 11 “The dogmas of the quiet past are inadequate to the stormy present. The occasion is piled high with difficulty, and we must rise with the occasion. As our case is new, so we must think anew and act anew.” - Abraham Lincoln