1. Workplace Communications Tools for Intentional Interpersonal Exchanges A Training Sampler

2. …our work, our relationships, and, in fact, our very lives succeed or fail gradually, then suddenly, one conversation at a time.” Susan Scott Fierce Conversations

3. The Conversation Is The Relationship The only thing we can control in interpersonal communications is how we communicate Every time we communicate, we are building relationships “one conversation at a time” Take your finger and touch your nose. This is where improved communications with others starts.

4. Intentionally Improving Your Communications Conscious Incompetence Unconscious Incompetence Conscious Competence Unconscious Competence

5. Our Focus Today Body Language From the expressions on your face to your posture and your props, you can tell others a world of information about yourself without saying a word. Spatial Relations aka Proxemics: The study of what you communicate by the way you use space.

6. Emotional Intelligence and Communications Four key aspects to emotional intelligence: Self-awareness and Self-regulation Other-awareness and Other-regulation …one conversation at a time.