1. The First International Conference on Appreciative Inquiry An “Open Moment…” A Time to Re-think Human Organization and Change

2. Appreciative Inquiry: The Positive Core of Change Welcome…We Are Excited to Be With You!

3. Magnified Moment of Meaning Making World & Trade Heroic Acts & Generous Spirit Relationships and Reality Humanity Rising

4. An Open Moment… We Are “In It.” Now. Thank God our precious time is now – M.L. King A Positive Revolution “No Limits to Cooperation” Power of Wholeness Executive Courage/Business Leadership The Language of Life Shift in Metaphor: World is Problem? Or?

5. “Generative” Webs of Relatedness … Alive, Infinite Capacity, Co-creative “No problem can be solved from the same level of consciousness that created it. We must learn to see the world anew.” “There are only two ways to live your life. One is as though nothing is a miracle. The other is as though everything is a miracle.” – Albert Einstein

6. Our Metaphors Matter Human Organizations Are…? Machines in need of endless fixing? Organizations are “problems to be solved”? OR? Centers of Relational “Appreciation” …homes of infinite capacity, infinite imagination, ever expanding alive relations, creative construction, “mystery” “gift”.

7. The First International Conference on Appreciative Inquiry #1. Moments of Magnified Meaning Making

8. The First International Conference on Appreciative Inquiry # 2. Exploring Moments of Leadership in Your Life: A story of a “high point” moment?

9. The First International Conference on Appreciative Inquiry #3. Your Vision of a Better World & Your Images and Vision of… Business as an Agent of World Benefit? How Ideally Organized? Practices? Bring Out Best in Human Beings?

10. The First International Conference on Appreciative Inquiry #4. Connecting to the Positive Core:Leading Exemplars… Stories of today’s leading organizations and practices…?

11. The First International Conference on Appreciative Inquiry #5. Creating Epidemics of Positive Change: Smallest steps with biggest impact? Bolder steps you can imagine?

12. Starting AI Interview (dialogue in pairs) A-->B (40 min) B-->A (40 min) Spirit of discovery Take brief notes At the end.. summary & thanks Return @ 7:05

13. Warren Bennis on Appreciative Leadership and Change Our meeting in 1981 & talk at Cape Cod Ascending into Our Field’s History 3 Core Elements: The Spirit of Inquiry—Big Issues of the Day Positive Assumptions About Human Being “Y” Vivid Utopias and Daring Predictions

14. The First International Conference on Appreciative Inquiry Preview Exciting Roundtables, Continuity in Plenaries, Special Happenings

15. Discovery Plenary: Drawing From the Past and Present “The Positive Core” Welcome ….Going Deeper Into Our Topic Principles of Appreciative Inquiry and the Idea of the “Positive Core of Change” Groups: Discoveries, Maps of the Positive Core Commentary and Tales from Corporate Life : We Live In Worlds Our Questions Create

16. Discovery Opportunity & Call Positive Core History as Possibility Discovery Opportunity & Call Positive Core History as Possibility Dream Purpose Visions & New Story Dream Purpose Visions & New Story Design Provocative Propositions Ideal Organizations & World “Constitutional Principles” Design Provocative Propositions Ideal Organizations & World “Constitutional Principles” Destiny People & Practices Structures Improvisation & Learning Destiny People & Practices Structures Improvisation & Learning AI “4-D” Cycle Topic : Vision of Business As Agent of World Benefit

17. We Live in the Worlds Our Questions Create Be patient … and try to love the questions themselves. Live the questions now. Perhaps you will then gradually, without noticing it, live along some distant day into the answer. – Rainer Maria Rilke

18. Five Principles of “AI” Constructionist Principle Principle of Simultaneity Open Book “Poetic Principle” Anticipatory Principle Positive Principle (One More…Principle of Wholeness)

19. Groups (2+2+2)=6 people…plus 1 1. Introduce your partner…highlights! 2. Draw highlights from question one and two—last night’s AI conversation… Welcome, welcome to those arriving this A.M….invite them to share from the 2 questions.

20. Deficit Theory of Change … and Cultural Consequences of Deficit Discourse Identify problem Conduct root cause analysis Brainstorm solutions and analyze Develop action plans “The signal accomplishment of the industrial age was the notion of continuous improvement. It remains the secular religion of most managers… has reached the point of diminishing returns in incremental improvement programs.” – Gary Hamel Leading The Revolution Metaphor: Organizations are problems to be solved

21. Ap-pre’ci-ate, v., 1. Valuing … –The act of recognizing the best in people and the world around us; –Affirming past and present strengths, successes, and potentials; –To perceive those things that give life (health, vitality, and excellence) to living systems. 2. To increase in value, e.g. the economy has appreciated in value. –Synonyms: valuing, prizing, esteeming, and honoring.

22. In-quire’ (kwir), v., 1. The act of exploration and discovery. 2. To ask questions; to be open to seeing new potentials and possibilities. –Synonyms: discovery, search, study and systematic exploration.

23. What Would You Call It? (All These Things Taken Together) Achievements Strategic opportunities Product strengths Technical assets Innovations Elevated thoughts Best business practices Positive emotions Financial assets Organization wisdom Core competencies Visions of possibility Vital traditions, values Positive macro trends Social capital Embedded knowledge Business ecosystem resources and capabilities

24. The “Positive Core” Complete Organizational Wealth—”Well-being” An Incredible Energy AI as an “Organizational Yoga”

25. Appreciative Inquiry “4-D” Discovery “What gives life?” (The best of what is) AppreciatingDiscovery “What gives life?” (The best of what is) Appreciating Dream “What might be?” (What is the world calling for) Envisioning Results Dream “What might be?” (What is the world calling for) Envisioning Results Design “What should be— the ideal?” Co-constructingDesign Co-constructing Destiny “How to empower, learn, and improvise?” SustainingDestiny “How to empower, learn, and improvise?” Sustaining Affirmative Topic Choice

26. Groups

27. Genius is Creating the Question “What would the universe look like if I were riding on the end of a light beam at the speed of light?” – Albert Einstein

28. The Art of the Question What’s the biggest problem here? Why did I have to be born in such a troubled family? Why do you blow it so often? Why do we still have those problems? What possibilities exist that we have not yet considered? What’s the smallest change that could make the biggest impact? What solutions would have us both win? What makes HR questions inspiring, energizing, and mobilizing?

29. The First International Conference on Appreciative Inquiry What New Questions? From a Study Customer Dissatisfaction and Complaints

30. Preface: In the physical world, all matter is held together by the pull between opposite electric charges. Successful e-companies are highly nimble, flexible communities. People connect in new and innovative ways. Suppliers and customers are pulled together and become seamless edge-to-edge organizations. Communities of interest form and are pulled together by shared values. Knowledge networks form as catalysts for innovation and creativity. Magnetic Connections

31. Magnetic Connections (continued) Think of a time when you felt “magnetically” connected to your client, your colleagues, and your community … connected in a way that the force was so strong that it could not be broken. What was that experience? What did it feel like? As you look into the future, describe how you see us connected to our customers and our colleagues — in ways that are so strong that we are seen as inseparable business partners.

32. The First International Conference on Appreciative Inquiry What Would You Study? From Analysis of Baggage Delays To …

33. Exceptional Arrival Experience Preface: Our goal is to provide an exceptional travel experience both in the air and on the ground. The handling of a flight’s arrival and baggage reconciliation is of equal importance to any other aspect of a passenger’s journey. The arrival experience is the time to leave a wonderful lasting impression. It also provides the opportunity to recover from any service shortfall the customer may have encountered. Focusing on Exceptional Arrival Experience demonstrates commitment to both our customers and to one another.

34. Exceptional Arrival Experience (continued) Describe your most memorable arrival experience, as a customer or, as airline personnel. What made it memorable for you? How did you feel? Tell me a story about your most powerful service recovery. Describe the situation. –What was it about you that made it happen? –Who else was involved and why were they significant? –What tools did you use or what did you do that others might be able to do when in a similar situation?

35. Exceptional Arrival Experience (continued) If you had a magic wand, how would you use it to enhance our overall arrivals experience for our customers? What ideas do you have to ensure exceptional arrival experiences for all our customers? And to make the process easier for us, as well!

36. The Surprise of Friendship! One could say a key task in life is to discover and define our life purpose, and then accomplish it to the best of our ability. Can you share a story of a moment, or the period of time, where clarity about life purpose emerged for you. For example, a moment where your calling happened, where there was an important awakening or teaching, where there was a special experience or event, or where you received some guiding vision? Now, beyond this story … what do you sense you are supposed to do before your life, this life, is over?

37. Education Knowledge empowers people and people power Hunter Douglas. We each contribute to Hunter Douglas’ position of market leadership through personal knowledge of: our jobs and equipment; other functions in the Company; our customers; our competition; and the industry. To maintain our position as market leaders, we must continue to invest in each employee’s training and education through: –Challenging work assignments –Individual coaching –Job cross-training –Tuition assistance –On- and off-site classes and –Family scholarships for our children

38. Education (continued) If knowledge empowers people, and people power Hunter Douglas, what kind of learning opportunities would turbo charge Hunter Douglas? Tell me about the best training you have ever experienced, and what made the best? –How did this influence your development as a professional? –How did it influence the training you passed on to others?

39. Education (continued) Reflecting on your past and where you are today, what types of training have proven the most beneficial to you? Robert Fulghum wrote a book entitled “All I Really Need to Know I Learned in Kindergarten.” If this was kindergarten, what would you like to learn for the future?

40. Discovering Optimal Margins With revenues, tonnage, and sales at record levels one of the most important opportunities we face is to engage everyone in increasing positive margins now and to do so will call on discovery of new strengths, build on old strengths, and carry us to higher levels financially. –As you look at Roadway from the perspective of our capabilities, and as you think about the business context and opportunities, how do you define "optimal margin“ for us? Define it: what is the positive margin you want and believe we have the capability to create? Right now? In the moderate time frame? Longer term?

41. Discovering Optimal Margins (continued) As you reflect on your leadership here at Roadway — times where you have mobilized or helped develop others — there have been high points and low points, successful moments, etc. Please describe one situation, or change initiative that you are proud about — an achievement in which you feel you had impact in realizing better margins. What happened? What were the challenges" What was it about you or your leadership style? Lessons learned? If anything imaginable was possible, if there were no constraints whatever, what would the nature of an ideal Roadway organization look like if we were to rapidly move into stage of delivering optimal margins? Describe, as if you had a magic wand, what we would be doing new, better, or different? Envision it happening? What do you see happening that is new, different, better ?

42. Websites of Interest http://appreciativeinquiry.cwru.edu (“Appreciative Inquiry Commons”, Weatherhead School of Management, Case Western Reserve University, Devoted to Appreciative Inquiry Sharing of Tools & Concepts & Studies ) WWW.AIConsulting.org (a newly emerging network AI practitioners and consulting firms.) WWW.AIConsulting.org

43. We Live in the Worlds Our Questions Create Be patient … and try to love the questions themselves. Live the questions now. Perhaps you will then gradually, without noticing it, live along some distant day into the answer. – Rainer Maria Rilke

44. Simple Insights, Personal Learnings We live in worlds our questions create. Organizations are centers of human relationship, and relationships come alive where there is an Appreciative eye.

45. Simple Insights, Personal Learnings We have reached the limits of problem solving (deficit-based theories of change) … organizations need a lot less fixing and a lot more affirmation. Appreciation magnifies collective intelligence, freedom and connectivity.

46. Simple Insights, Personal Learnings Appreciative approaches are to self-organizing / web-like / networked / partnership organizations as deficit based approaches were to command-and-control bureaucracy. Positive change is easy. It changes change. Changes lives. But it is different…

47. The First International Conference on Appreciative Inquiry Pioneering Research Across Many Fields An Emerging Vocabulary of “Positive Change”

48. The First International Conference on Appreciative Inquiry What New Questions? From a Study of Information Technology Breakdowns To …

49. Revolutionary Partnerships The mark of a revolutionary partnership is doing things radically different together. Not only different, but quicker, with a common focus, leveraging each other’s diverse strengths. Also, establishing new ways of doing business that are based on trust, mutual respect and a shared vision.

50. Revolutionary Partnerships (continued) Think of a time when you were part of a revolutionary partnership, a time in your life, at work, or in your personal or community life, when you not only met the other person(s) half way, but met and exceeded needs on both sides. Describe the situation in detail. What made it feel radically different? Who was involved? How did you interact differently, what were the outcomes and benefits you experienced?

51. Inspiring Interfaith Cooperation German Theologian, Hans Kung gave voice to the ever increasing call for interfaith cooperation when he wrote, “There can be no peace in the world until there is peace among religions, there can be no peace among religions until there is dialogue among religions.” Interfaith cooperation takes many forms and means many things to people around the world. It may be as simple an act as sharing lessons from your sacred texts with members of another faith. It may be as joyful and yet challenging as a marriage among people of differing traditions or religions. Or it may be the intentional cooperation among people of differing religions and faiths to bring an end to war, abuse and hostility in their community.

52. Inspiring Interfaith Cooperation (continued) As you have traveled your life’s journey, I am sure you have met with and perhaps even worked side by side with people whose religious and spiritual beliefs and practices are different from yours. Tell me about a time of inspiring interfaith cooperation, a time when you were engaged and enlivened in dialogue or action with a member of another religion. What drew you to this situation? What about it was inspiring to you? –What made cooperation possible? –What did you learn in that situation that would help others seeking to foster interfaith cooperation? If we were to create an award for “Inspiring Interfaith Cooperation” what would you want it to recognize and reward? Who today would you nominate for this award and why?