1. Women Leaders in Aviation Summit 20-21 October 2015 Lead Inspire Grow

2. A Leadership Career in the Transport Sector Dr Deborah Hume Lead Inspire Grow

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6. 1971 - 1989 1990 - 1999 2000 - 2006 2007 - 2008 2008 - 2010 2010 - 2014

7. Lead Inspire Grow

11. KiwiRail at a glance

12. It’s all about working together Lead Inspire Grow

13. Before: August 2010After: 2014 Years on and the improvements are obvious Lead Inspire Grow

14. Customer experience…dim Customer satisfaction Informed about delays Punctuality perception Staff friendliness Safety 66% 36% 43% 87% 93% Actual punctuality Cancellation rate 88% 1.4% Lead Inspire Grow

15. Customer experience when I left Customer satisfaction Informed about delays Punctuality perception Staff friendliness Safety 92% 74% 85% 96% 98% Actual punctuality Cancellation rate 95% 0.4% Lead Inspire Grow

16. Improving HOW we do it Staff engagement from 62% to 75% in 3 years % Lead Inspire Grow

17. One foot in front of the other…. Lead Inspire Grow

18. ◦ We, self aware…. ◦ webstats Women are very effective leaders Lead Inspire Grow

19. Take responsibility for monitoring your success Develop networks of good people, and seek help when you need it Take opportunities…always Understand your values AND your value proposition…seek matches There is art in both leadership and followship Leverage your assets and manage your weaknesses (everyone has them) There is nothing wrong with standing out – just stand out for the right reasons Tough things will happen – resilience is what matters Be courageous Celebrate success – yours and others Lead Inspire Grow Closing thoughts

20. Laurel Thatcher Ulrich Well-behaved women seldom make history. Sandra Day O'Connor That's my ranch upbringing. If something is broken, you repair it yourself and you don't care if it's beautiful. You just care if it works. Eleanor Roosevelt Learn from the mistakes of others. You can't live long enough to make them all yourself. Lead Inspire Grow