1. PPC Industry Meeting 8 th September 2005

2. Data & Connectivity Development. Wholesale Product Management (WPM) Disclaimer BT has taken reasonable care to check that the information contained in the following slides was accurate at time of publication. Any price indications or timescales contained within this presentation are estimates for information purposes only and do not constitute any contractual or other obligation. In relation to any products/services referred to in this presentation which are currently under development and/or trial, BT gives no undertaking or other commitment that the product/service will be made commercially available BT reserves the right to make changes to the information in this presentation at any time without further notice Exclusive reliance on the information in this slide pack is at your own risk Partial Private Circuits

3. Data & Connectivity Development. Wholesale Product Management (WPM) Recent Product Developments July - Local End Price reduction – 34/45mb CLZ July - Process improvement Pilot - to improve fulfillment performance on narrowband & 2mb PCs in Southern region Sep (Effective 1 October) – Price reductions to meet Price Control, pending Ofcom Consultation Sep (Effective 1 October) – voluntary price reductions on Path Protected infrastructure and circuits, pending Ofcom consultation Partial Private Circuits

4. Data & Connectivity Development. Wholesale Product Management (WPM) Future Product Developments (Target Launch Dates) Sept – Commercial offer on further grandfathering & Re- designation_ Sept - FOCR improvement work in progress – impact Q3 report. Sept - ISH Ext price changes expected to be notified Oct - 1 & 2mb Copper Fibre local end split prices cancelled NB Formal announcements will be made via the normal channels, with full briefings as appropriate. Any requirement for 34/45Mb Single Fibre Working with un- protected NTE? Partial Private Circuits

5. Data & Connectivity Development. Wholesale Product Management (WPM) TSR/ASD BT’s formal views can be downloaded from News section of BT external website. Further Comms will be published when proposals are finalised, end of September at the earliest. PPC Product Line will communicate any changes impacting on the product following publication. Partial Private Circuits

6. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance - Reporting Update Q1 Aggregated Report published on website Q1 OLO reports distributed Retail Comparison available on CDD, CRD and Repair PPC/Retail Comparison Q1 CDD Retail 80% PPC 93.8% Repair Retail 82.6% PPC 85% Circuit level retail comparison is scheduled to be available from Q3 on key provision and repair stats. Partial Private Circuits

7. Data & Connectivity Development. Wholesale Product Management (WPM) QoS Performance – Q1 Highlights CDD performance continues to improve – now 93.8% Average hours outage reduced, now below 3 hours Lowlights Repair down to 85% (Includes 1 MSFs, where no circuits were repaired in 5 hours) FOC performance significantly worse – however includes STC time Partial Private Circuits

8. Data & Connectivity Development. Wholesale Product Management (WPM) Communications Billing Handbook – reviewed and updated, industry consulted Improvements to website planned for later in the year Feedback? Partial Private Circuits

9. Data & Connectivity Development. Wholesale Product Management (WPM) Communications Billing Handbook – reviewed and updated, industry consulted Improvements to website planned for later in the year Feedback? Contract Feasibility of combining wholesale products into one contract – 2 nd meeting happened earlier today PPC Contract Review notification window opens 1/10 closes 31/12. Notifications/issues to be submitted to John Ewbank. BT anticipate holding first contract review meeting before Christmas, if required. Partial Private Circuits

10. Data & Connectivity Development. Wholesale Product Management (WPM) CRAB A further 8000 circuits issued since January 05 to be validated. Exchange Post Code File (PSEF) updated Supplementary file updated Monthly updates going forward Next Steps One Truth DB validating new orders each month Further update to be given at next meeting Partial Private Circuits

11. Data & Connectivity Development. Wholesale Product Management (WPM) A.O.B Next Meeting Scheduled Thurs 1 st December 1pm BTC, Business Showcase Partial Private Circuits