1. Looking at the Pitch 6 th World Summit Mediation with Age-Related Issues University of South Australia 29 April – 1 May 2013 Margaret Pitcher – Social Worker Domiciliary Care Department of Communities and Social Inclusion South Australia margie.pitcher@dcsi.sa.gov.au

2. Domiciliary Care Domiciliary Care is a state government agency in South Australia supporting people in need of services to remain living in their homes approximately 6000 clients 8 metropolitan service delivery teams 2 palliative care teams Multi-disciplinary, team-based, case management model

3. the numbers 91.2% of our active clients are over 65 15.2 % 65 – 74914 39.4 % 75 – 842368 36.6%85 +2199

4. the older person’s voice

5. the grass roots

6. is it mediation or is it … mediation NegotiationAdvocacy Counselling Problem solving Facilitating / enabling

7. the worry “the current arguing that is happening is proving very hurtful and seems to be getting worse and it has me wanting to curl up and go to sleep. It has and is causing me and others a lot of pain”

8. every situation is different

9. the homes

10. the setting

11. the location

12. good outcomes

13. older person centred mediation project

14. challenges

15. innovation creativity new ideas

16. complexity alcohol abuse mental health problems family breakdown step families financial hardship homelessness gambling and more …

17. questions not answers