1. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people TPAS Conference 8 July 2015 Kate Dodsworth Executive Director, People and Strategy

2. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people AmicusHorizon 28,000 homes g15 housing association c.750 staff Three concentrations of stock and staff: South London, Sussex and Kent Fantastic resident governance!

3. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Overview History Structure Report Benefits Future

4. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

5. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people For us it’s the: 1.Structures 2.Processes 3.People 4.Law Regulation - Homes & Communities Agency Co-Regulation Making homes, helping people AmicusHorizon What does Governance mean to us…

6. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Area Panel Hold us to account for service delivery Scrutinise services Area Plans Resource allocation Residents’ Council Hold the Exec and Board to account Approve all customer facing policies and strategies Work jointly with Board on corporate strategy and budgeting

7. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Culture - One Team ‘One Team’ : Board, residents and staff Moving from

8. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Success, Satisfaction and Scrutiny Department for Communities and Local Government sponsored University of Westminster did research It’s true – resident involvement: Improves satisfaction Shapes services Drives down cost!

9. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

10. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

11. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

12. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

13. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

14. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people Benefits – Service Improvement and VFM Complaints and Customer Experience Residents and staff overhauled policies and procedures Residents sit on stage 3 panels Procedure now far more transparent VFM – savings of over £100k per year Increased satisfaction Procurement Residents have influenced procurement practices Select and monitor contractors Have designed tenders for higher standards VFM – savings of over £1m on boiler maintenance; £100k on grounds maintenance Increased satisfaction

15. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people

16. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people www.amicushorizon.org.uk AmicusHorizon Making homes, helping people What’s next ? Just completed 2015 Governance review – steering group of 6 with majority residents Challenges: Attracting more new residents Cost of our Resident Involvement Connecting the structure to all residents

17. www.amicushorizon.org.uk AmicusHorizon Making homes, helping people