1. Alternative Dispute Resolution: Thinking Outside the Square Helen Rice Partner Heaney & Co

2. Why Mediate?

3. The 4 P’s PreparationPreparationPreparationPresentation

4. The Cast Your client Expert(s)Witnesss(es) Support people

5. The Environment

6. White board Telephone conference facilities Breakout rooms All day/night parking Photocopier After hours airconditioning

7. Tool Kit Full authority to settle Excellent communication skills FlexibilityEquipment

8. The Settlement Agreement “It ain’t over until the fat lady sings” One size does not fit all

9. The Settlement Agreement Record agreement in writing Make sure all the parties sign Forms basis for consent order

10. The Settlement Agreement Full and final … of what? Trigger for discharge? CostsConfidential