1. HAAGA-HELIA (Tommi Immonen)
eBusiness Systems
HAAGA-HELIA
(Tommi Immonen)

2. Usage of e-business tools
EIS Executive Information System
KM Knowledge Management
PLM Product Lifecycle Management
RM Revenue Management, YM Yield Management
vendor management
marketing intelligence, market research
customer information acquisition, loyalty program
automated planning and scheduling
databases and datamining

3. System procurement multiple suppliers many legacy systems
usually failure
costs
schedule
result
not just budget but ROI Return On Investment
ERP Enterprise Resource Planning
Manufacturing, Supply chain management, Financials, Project management, Human resources, Customer relationship management, Data services , Access control

4. Key factors affected strategy focus management resources
changes in processes and management
knowhow
partners

5. Requirement specifications
requirement analysis
software requirement engineering
design and modeling
in-house
template
open source
corporate
chain, franchise
outsourced

6. Modeling wireframe of structure blueprint of layout
description of functionalities
usability
learnability
efficiency
memorability
errors
satisfaction
3 clicks

7. Building who is in charge of project?
registering domain domai.nr nameboy.com for a website or campaign
IPR Intellectual Property Rights
who owns code?
database as source of content
technologies like Java, Flash, AJAX
testing
persona
scenario

8. Updating and maintaining
who in organization is in charge of maintaining?
CMS Content Management System
measuring KPI Key Performance Indicators
constantly open eyes
ever evolving systems

9. System level partnering
aim is to help partner sell more
EDI Electronic Data Interchange
XML Extended Markup Language
TPI Third Party Intermediaries
single image (inventory, price, availability)
CRS Computer Reservation System
e-commerce website for retailing

10. Cloud computing SaaS Software as a Service services in cloud
docs.google.com
Google Analytics
salesforce.com rightnow.com
Windows Azure
Facebook
Skype

11. Hospitality and tourism
DMS Destination Management Systems
product management
enquiry management
visitor CRM
business CRM
management reporting
GDS Global Distribution System
Amadeus, Galileo, Sabre, Worldspan…
Micros

12. More information ehotelier.com wiredhotelier.com hospitality.net
htng.org
hotelnewsresource.com