1. VBA VETERANS BENEFITS ADMINISTRATION NCDVA Fall Conference Martiez Taylor Change Management Agent Winston-Salem Regional Office October 2015

2. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Agenda Fully Developed Claims (FDC) Submissions Veterans Benefits Management System (VBMS) National Work Queue (NWQ) 1

3. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only FDC Submission by NCDVA 2 FY14-FY15 Submissions NCDVA – 18,248 Others – 16,176

4. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Updates VBMS 9.1 Release – 10/17/15 – VSO Workload Management VSOs can create and maintain a customized work list to track claims throughout the entire claims process by adding claims to the VSO My Claims Queue 3

5. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Updates VBMS 9.1 Release – 10/17/15 – Sorting the VSO All Claims Queue and the My Claims Queue by Station of Jurisdiction (SOJ) – VSOs can sort the All Claims Queue and the My Claims Queue by the SOJ number to accurately track claims that are routed to different ROs for any action in support of the NWQ 4

6. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Updates VBMS 9.1 Release – 10/17/15 – Sorting the All Claims Queue and the My Claims Queue by the New Document column 5

7. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Updates NWQ Staggered Roll-out – Deploys to 8 stations in conjunction with VBMS 9.1 Albuquerque Detroit Indianapolis Jackson Louisville New Orleans Oakland St. Paul 6

8. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Main Features of the NWQ Daily Assignment of Work Claims Prioritization at a National Level Development Productive Capacity Model Unique Routing Rules 7

9. Controlled Unclassified Information Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only Questions 8