1. IT&MS MAY 2015 ALL STAFF

2. WELCOME TO THE MIDDLE OF SPRING! Mid Quarter Check-in  Overview  Service Management  Spiceworks  Project Planning and Timelines  IT Classification updates  EAD update  General updates

3. OVERVIEW OF PLANNING Advancing Student SuccessExcelling in Teaching & LearningBuilding Community “WHERE WE ARE GOING” FOR 2014-2016 Enhanced Computer Lab Support Enabling full functionality of eLearning software in the classrooms Updated campus infrastructure Deploy integrated scheduling solution (r25Live with ctcLinkClassroom Technologies – standardized user experienceInteractive campus map w/ points of interest Migrate to centralized Class ScheduleMore student Internships in ITProfiles of instructors & staff Searchable Scholarships DatabaseExpanded online training for new and existing services Greater support for communication platforms with the PIO for departments and staff Better SAC SupportUpdated web service for faculty and staffStudent email and NetID Apps migrated to Office 365 Make the Call Center the primary point of contact for all things “IT” LMS support Greater support for student club websites and student applications Classroom technology support / upgradeSupport for faculty projects / db’sEvent support intake process through a unified portal Ubiquitous WiFi coverage across the 65 acre siteBusiness Intelligence (reports / data dashboards)Centralized Digital Signage (TV) Display Support Enable eLearning blended classes in every classroom (156) Support for student servers and research for the BAS and similar degrees Partnerships with peer institutions Enable more specialty learning environments within standard IT Governance Greater participation within the higher-ed IT community (Educause etc.) Centralized “helpdesk software” for ticketing and client interaction

4. OVERVIEW: THIS IS WHAT WE ARE BUILDING TOWARDS Hybrid Cloud Environment  Tied to academic needs of the campus as well as research, collaboration, and administrative  Microsoft based with Azure  VMWare for Amazon 10gE Backbone  Faster networks planned for capacity for future needs Virtualized Server Platform Virtualized desktop capability  Likely MS cloud based solution Datacenter

5. OVERVIEW: HOW DO WE GET THERE? Infrastructure review Building on success Successful projects  Wifi rollout  Siemens Project  Classroom refresh Service Management Planning and Budgeting Communication

6. OVERVIEW: WHY ARE WE CHANGING? WE SUPPORT THE CHANGES IN THE CAMPUS AND IN ACADEMIC OPPORTUNITY IT & MEDIA SERVICES IT Mission Providing effective technology environments that support changing lives through education. IT Vision NSC IT & Media Services is a leader in sustainable technology innovation actively engaged with the campus community and building partnerships with peers.

7. SERVICE MANAGEMENT ITIL How do we define a Service? Starting with Classrooms All of our other services

8. SPICEWORKS Go live on May 18  Happy Mt. St. Helen’s Day! Planning Process

9. IT CLASSIFICATION PROCESS Job Descriptions Moving to Metrics based model First drafts Due by June

10. EAD AND DISTRICT PROJECTS New Staff New Tools  Sam and Pac EAD Tool Office 365 integration Timeline

11. GENERAL UPDATES Other Items?