1. Gender Sensitivity in the Asylum Process Dr Natalia Paszkiewicz N.Paszkiewicz@iars.org.uk London 15 December 2015

2. In line with our ethos as a charity that produces community-led solutions for a better society, we used PAR (Participatory Action Research) in our work with refugee and asylum-seeking women under Comic relief-funded Abused No More project, and supported a group of 12 women to carry out their own research into their peers’ experiences of health and legal services. The findings have been published in the IARS 2013 book Abused No More: Voices of Refugee and Asylum-seeking Women. On the basis of the findings, the same project designed an evidence-based training and awareness raising programme for professionals and service providers focusing on the impact of gender-related violence on refugee and asylum-seeking women. The Gender Sensitivity training has been accredited with CPD status and delivered directly by the affected women. 2 User-led approach

3. Prof Margaret Greenfields Action Research With Refugee Women: Good Practice and Solutions to Community Participation Holly Challenger Abused No More: The Voices of Refugee and Asylum-seeking Women Dr Natalia Paszkiewicz Gender Sensitivity in the Asylum Process training manual Dr Natalia Paszkiewicz Involving Refugee and Asylum- seeking Women in Research and Training Delivery: A Toolkit 3 Abused No More: The Voices of Refugee and Asylum-seeking Women project

4. Research supports that of FRA (2011) Health research re Europe- wide study of intersectional exclusion/barriers to health access The importance of building trust and communicating empathy A need for more time The importance of the gender The role of human rights Problems with registering with GP practices Consistency of GP care Provision of language support services in GP services The use of informal interpreters in GP services 4 Key findings on healthcare

5. Limited awareness of entitlement to legal aid The impact of detention and dispersal on access to solicitors’ services A shortage of legal aid solicitors A need for better correspondence with solicitors The presence of children in solicitor appointments 5 Key findings on legal services

6. Health Education England should ensure that current and future GPs receive training on working sensitively with refugee women who have experienced gender-related violence. GP practices should provide double appointments for refugee women patients who require more time. NHS Commissioning Boards in areas of high refugee populations should consider the establishment of specialist services. GP practices should give refugee women a choice regarding the gender of the professionals that they come into contact with. Clear guidance should be issued to reception staff and GP practice managers regarding refugee and asylum seekers’ entitlements to healthcare and types of documentation that can be asked for as proof of address. 6 Recommendations

7. Care must be taken at local practice level to ensure that refugee women receive continuity of healthcare and are seen by the same GP as much as possible. GP practices should create mechanisms to ensure that all GPs within the same practice are aware of vulnerable patients, and to make sure that these patients are not placed in situations where they will be asked insensitive questions. GP practices should issue hand held health records for refugee women patients in order to protect against the interruptions in healthcare being result of transient lifestyle and to ensure some continuity of care. Staff in GP practices should be issued clear guidance around accessing interpreting services and must ensure that professional interpreters are provided for all patients who need them. Training should be provided for GPs on how to use interpreters when working with refugee women with particular emphasis on refugee women who experienced gender-related violence. 7 Recommendations continued

8. The Home Office should ensure that all asylum-seekers are consistently provided with clear information and advice on their rights and their entitlements to legal aid and how to find a legal aid solicitor at the Asylum Screening Unit Asylum-seeking women should not be dispersed to locations far away from their solicitors if a relationship has already been established. Where this is unavoidable, the Home Office should provide additional cash support for women to attend legal appointments. The Solicitors’ Regulation Authority should ensure that there is training provision for solicitors working with asylum seekers on good practice in corresponding with asylum-seeking clients with special consideration for the needs of refugee women. The Home Office should revise the level of financial support to asylum- seeking women with young children who are destitute to include the provision of childcare vouchers so that they are not forced to bring children to their appointments. 8 Recommendations continued

9. 9 IARS Hardship Fund for refugee and asylum-seeking women http://www.iars.org.uk/content/iars-hardship-fund-refugee-and-asylum- seeking-women