1. NOV 21 2009 / JSL Chapter 12 IT Business Communications Managing the Information Technology Resource MASTER OF COMPUTER SCIENCE PROGRAM BUDI LUHUR UNIVERSITY November 2010 Lecturer : Jonathan Sofian Lusa

2. NOV 21 2009 / JSL Chapter Outline Importance of Communication 3333 3333 4444 4444 Why it is necessary for business partners to understand IT 2222 2222 1111 1111 Methods used to improve communication (DISC) Importance of communication in developing partnership

3. NOV 21 2009 / JSL Importance of Communication Communication is important because it is about how information is sent and received within firms The way information is communicated is often governed by how firms are structured

4. NOV 21 2009 / JSL Importance of Communication “ Effective communications is the central lifeline of any organization. It is the vehicle for driving change, shaping expectations, and rallying workers around core purposes.” -Charlene Marmer Solomon

5. NOV 21 2009 / JSL Importance of Communication

6. NOV 21 2009 / JSL Why IT Must understand the business 1. Different “language” 2. Different background 3. Different purposes

7. NOV 21 2009 / JSL Why is it important for business partner to understand IT? 1. Understanding the language partner 2. Understanding the responsibilities 3. Understanding the requirement and information needs of partner 4. Understanding the current capabilities of partner. 5. Understanding the opportunities for improvement the partner.

8. NOV 21 2009 / JSL Kotter’s Key Elements for Communicating Simplicity Metaphor, Analogy, and Example Multiple Forums Repetition Leadership by Example Explanation of Inconsistencies Give and Take

9. NOV 21 2009 / JSL Developing Partnership Through Mutual Understanding Transactional Style Defined by rules, policies, and procedures Partnership Style Implies risk sharing, longer time frame for exchanges, and need to establish range of mechanisms Henderson’s Two Styles of Relationships

10. NOV 21 2009 / JSL Six Determinants of Partnership

11. NOV 21 2009 / JSL The Road to Partnership Education Joint Planning Measurement and Control Effective Use of Teams Multilevel Human Resource Strategy Technology

12. NOV 21 2009 / JSL Global Culture Hidden messages in communication Written communication may be viewed positively or negatively Written communication maintains supporting role Written communication Addresses ambiguity Prevents misunderstandings Identifies ownership and accountability

13. NOV 21 2009 / JSL Addressing Communication Effectiveness ( Business & IT) Direct Communication Liaison Roles Temporary Task Forces Permanent Teams/Committees Integrating Roles Managerial Linking Roles

14. NOV 21 2009 / JSL Priority in Improving IT Communication Focus on where improvements can be made Strategic Alignment Maturity Assessment Model Training Continually scan new technologies and products Build partnerships through mutual understanding

15. NOV 21 2009 / JSL Tips and Techniques Communication is important Learn from others’ trials and tribulations Shared domain knowledge is critical Training of administration managers in IT and their inclusion in IT projects Things do go wrong and need to get back on track Implement formal communication programs may be necessary

16. NOV 21 2009 / JSL

17. LESSON LEARNED 1.… 2.… 3.… 4.… 5.…

18. NOV 21 2009 / JSL Thank You May God Bless U All