2. January 23-26, 2007 Ft. Lauderdale, Florida IP-Based Collaboration Tools in the Enterprise Presented by Rick Ringel Strategic Solutions Engineer Inter-Tel, Inc.

3. January 23-26, 2007 Ft. Lauderdale, Florida Today’s Topics Why: The Collaboration Mission What: Sorting Collaboration Tools When: Words about ROI How: –Introducing Collaboration onto your Network –Integrating Collaboration Into Your Team

4. January 23-26, 2007 Ft. Lauderdale, Florida Process-Centric Knowledge Management

5. January 23-26, 2007 Ft. Lauderdale, Florida People-Centric Collaboration

6. January 23-26, 2007 Ft. Lauderdale, Florida The Mission of Collaboration Tools Facilitate –Growth of informal personal networks, –Discovery of expertise within that network, and –Exchange of expertise through that network.

7. January 23-26, 2007 Ft. Lauderdale, Florida Sorting Out Collaboration Tools Collaboration suffers from hype Collaboration tools offer a wide spectrum of services to your enterprise How Do You know what you need?

8. January 23-26, 2007 Ft. Lauderdale, Florida Latent: present but not visible, apparent, or actualized; existing as potential –User provided content –Easy to Use –Aggregated Data –Collective Intelligence –Collection of smaller services –Constant update and adaptability Latent Collaboration   Web 2.0

9. January 23-26, 2007 Ft. Lauderdale, Florida Collaboration Features, Classified GrowthDiscoveryExchange On Demand Ubiquitous access Contact Mgmt Interop Viral Profiles Search Referrals LOB/DBMS Presence Routing Unified Communications IM/voice Conference Audio/Video IM Web Remote Desk App Sharing Recording Mode Change LatentApplication Usability Search Workspace Navigation Info Portals E-mail Forum/News Wiki BLOG/RSS

10. January 23-26, 2007 Ft. Lauderdale, Florida Unified Communications Review Portal to Communication Services –On-Demand Communications –Personal Profile Management –Call Management Features –Screen Pops & Context –IM & Presence –Contact Management –Unified Messaging Natural Place to Expose Collaboration Growth and Discovery Features

11. January 23-26, 2007 Ft. Lauderdale, Florida IP-PBX Features Get Us Started GrowthDiscoveryExchange On Demand Ubiquitous access Contact Mgmt Interop Viral Profiles Search Referrals LOB/DBMS Presence Routing Unified Communications IM/voice Conference Audio/Video IM Web Remote Desk App Sharing Mode Change LatentUsability Application Search Workspace Navigation Info Portal E-mail Forum/News Wiki BLOG/RSS

12. January 23-26, 2007 Ft. Lauderdale, Florida Return On Investment Our Sales Group reports: –Most Customers already on-demand collaboration users –Killer Apps (obvious ROI) Conference calls with shared power-point Product demos Training –You ask about hosted vs. premises solutions Features Capacity Cost –I say ROI is in UC/Collaborative convergence

13. January 23-26, 2007 Ft. Lauderdale, Florida Premises Vs. Network Questions How do I size a premises-based solution? Audio conference resources PSTN resources WAN resources (Video and VoIP)

14. January 23-26, 2007 Ft. Lauderdale, Florida Feature Questions Can I record audio/web conferences and subsequently publish them as webcasts? Can I manage the audio and web conference services from a unified interface?

15. January 23-26, 2007 Ft. Lauderdale, Florida Other Questions? For our network For me

16. January 23-26, 2007 Ft. Lauderdale, Florida Conclusions