1. MASH Maury Academy for Students in Health
Cindy Fox, CAVS, Director of Volunteer Services
Cindy Short, Assistant Director of Volunteer Services

2. Inpatient and outpatient services include:
OUR HOSPITAL
Largest medical center between Nashville, TN & Huntsville, AL
255 bed facility
Medical staff of more than 200 physicians
SERVICES
Inpatient and outpatient services include:
Heart Center
Rehabilitation (PT, OT, Speech)
Cancer Care
Sleep Center
Surgical Services
Wound Center
Neurology & Neurosurgery
Laboratory
Orthopedics
Diagnostic Imaging
Women’s Services
Critical Care
Emergency Services
Home Services

3. 2009 & 2014 A health care alliance (2100 hospitals)
A national benchmarking company
On the Advisory Board for Joint Commission
On the Advisory Board for Centers for Medicare and Medicaid Services
MRMC is one of 23 winners in the nation (23 out of 3796)
MRMC is in the top 1% of hospitals
The ONLY hospital in Tennessee
Top Health System (2011 & 2012)
50 Top Cardiovascular Hospital (2012)
QUEST Award for High Value Health Care (2011)
100 Top Hospital (2008 & 2010)
Premier Award for Quality (2009 & 2010)
Excellence Award, Tennessee Center for Performance Excellence (2010)
Better risk-adjusted survival rates
Lower complications
Fewer patients readmitted to the hospital
Shorter hospital visits
Lower costs
Saved more lives and caused fewer patient complications
Followed industry-recommended standards more closely
Made fewer patient safety errors
Released patients half a day sooner
Scored better on overall patient satisfaction
Advanced Diabetes Certification
Certification for Hip & Knee Replacement
Joint Commission Gold Seal of ApprovalTM
for Hip and Knee
Joint Commission Certificate of Distinction
for Inpatient Diabetes Care
2009 & 2014

4. OUR JOURNEY TO MASH Summer vacation decreased to 9 weeks.
Junior Volunteers’ schedules during this short summer
break were full of extracurricular activities.
Previous Junior Volunteers were requesting more “hands
on” opportunities that volunteering could not offer.
Challenge for Nursing Units/Departments.
Volunteer Services was challenged to redevelop its Junior Volunteer program in 2010 to meet the needs and requests
of its participants.

5. We saw a similar program presented at an AHVRP Conference.
Met with high school health science (HOSA) instructors, guidance counselors and other health care professionals in the community.
Developed the curriculum based on meetings with health care professionals and MRMC staff.
Met with Auxiliary to request funding for the program.
First MASH program began in June 2011.

6. WHAT IS MASH?
MASH is a two week health careers camp for high school students interested in learning about health professions.
Exposure to different areas of medicine and health related professions is an integral part of the MASH experience.
Students learn about physical assessment, casting, suturing, medical terminology and much, much more.

7. Requirements for the Program
Applicants must be a junior or senior in the upcoming school year.
Students must have completed one biology class.
Demonstrate scholastic ability measured by transcript and GPA.
Demonstrate the ability to be task committed and utilize creative and critical thinking skills.
Receive recommendations from high school personnel – Guidance Counselor/Teacher.

8. Requirements Continued…
Participants must attend a group interview process with a selection committee.
Once accepted, students are required to attend an orientation.
Students must live within driving distance of Maury Regional Medical Center.

9. THE PROCESS
Send a letter to the HOSA teacher and Guidance Counselor at each school letting them know when the applications will be available.
Set up a time to visit each school within the county and meet with contact.
Take brochures for the students and a copy of the application and point out any changes from the previous year.
Recommend teachers publicize MASH in their school.
all contacts the link to the MASH application the day before it goes “live”.
Our Marketing Department prepares press releases which are distributed to all media within our service area.

12. Link to MASH Database https://mrhnet/MASH/EditInfo.aspx
THE PROCESS
Link to MASH Database
Applications are available the months of January and February (online). Must be received by March 1.
Applicants are required to:
complete an application
essay
provide references
provide an official transcript
attend an interview

13. The Application

15. MASH Scorecard Reviewing the Applications:
College Student volunteers reviews essays and applications

16. MASH
GROUP
INTERVIEW

17. Have 20 bags with us and explain the process.
Link to the Marshmallow Challenge:

19. MASH Interview Scorecard

20. THE SELECTION PROCESS
SCORECARD

21. ORIENTATION
Each MASH participant is required to attend one of the Orientation sessions.
Orientation dates are listed on the application.
Students are given their team assignment and meet their team leader.
Distribute Student Notebooks and discuss their responsibilities.
Being on Time
Survey Monkey
Meals
What to Wear
Cell Phone Use
Attendance
Consequences
Collect Participation Fee
Verify Emergency Contact Information
Take Student Photo

22. THE MASH EXPERIENCE
Each day of the program focuses on a different theme as you will see in the upcoming slides.
Participants journal their experiences each day.
MASH participants complete a daily survey on their speakers, tours, involvement, organization, content and day’s theme (Survey Monkey).
Survey results are used to help improve the program for the next year.

23. COLLEGE PREP - CSCC

24. BIRTH TO DEATH

25. PROFESSIONAL NURSING

26. PT, ORTHO, PROSTHESIS

27. SURGICAL SERVICES

28. HEALTHCARE PROVIDER CPR CERTIFICATION

29. CARDIAC SERVICES

30. FRACTURE REPAIR

31. EMS – DISASTER DRILL

33. SURVEY MONKEY

35. MASH BUDGET
Meals provided by community organizations on 3 days.

36. GRADUATION Awards Given: “Superb Swine Sewer” “Drill Master”
“Bon-E-Fied Excellence”
Spirit of MASH Award

37. MASH
AWARDS
2012 Level lll Quality Implementation Award - (a successful project showing improvement well beyond the baseline level)
2012 Most Innovative Non-Clinical Program
Submitted the program for the AHVRP (Association for Healthcare Volunteer Resource Professional) HAVE (Hospital Award for Volunteer Excellence)

38. HOW OUR VOLUNTEERS ASSIST
Application Process
Scanning & uploading documents
Reading applicant essays
Scoring applications
Orientation
Organizing for Interviews
Daily Setup
Meals
Team Leaders
Photographers
Facebook
Graduation

39. MRMC DEPARTMENTS Anesthesiology Cardiac Cath Lab
Cardiac Diagnostic Testing
Cardiopulmonary Rehab
Compliance
Critical Care
Director of Nursing Practice
Dwayne Fulks, MD
Emergency Department
EMS
Endoscopy
Environmental Services
Food & Nutrition
Foundation
Gift Shop
Human Resources
ICU-Stepdown
Imaging
Information Technology
Labor & Delivery
Laboratory
Linen Service
Marketing
Mother/Baby
Nursing Professional Development
Orthopedics
Outpatient Physical Therapy
Pharmacy
Radiation Oncology
Radiology
Respiratory Care
Same Day Surgery
Sleep Center
Supply Chain
Surgical Services
Telemetry
Volunteer Services

40. COMMUNITY ORGANIZATIONS
Belmont University
Columbia Daily Herald
Columbia Fire Department
Columbia Plastic Surgery
Columbia Police Department
Columbia Police Department Canine Unit
Columbia State Community College
Heritage Funeral Home
Human Technology, Inc.
Maury County 911
Maury County Board of Education
Maury County Sheriff’s Department
Mid-Tenn Bone & Joint
Monroe Carell Jr. Children’s Hospital at Vanderbilt
MRMC Auxiliary
Rolling Hills Behavioral Hospital
Synthesis Trauma Vendor
TN State Meth Lab Response Team
Vanderbilt Life Flight

41. LETTER TO THE EDITOR…
By ALAN WATSON, CEO of Maury Regional Medical Center
November 30, 2015

42. Cindy Fox, CAVS, Director of Volunteer Services cfox@mauryregional.com
Cindy Short, Assistant Director of Volunteer Services