1. Product Development Update Andy Birch Product Manager andy.birch@sage.com

2. Key Topics Development OrganisationDevelopment Organisation Development Process ReviewDevelopment Process Review Product RoadmapProduct Roadmap Q & AQ & A

3. Development Organisation

4. Development Process Review Product ManagementProduct Management Product Development & ReleaseProduct Development & Release MaintenanceMaintenance

5. Product Management Product VisionProduct Vision –Development of Product Vision & Product Strategy in progress Product RoadmapProduct Roadmap –Committed to maintaining Product Roadmap Market FocusMarket Focus –Market-led product development More interaction with customers & partnersMore interaction with customers & partners –Promotes market-led product development –Better product definition –Better communication

6. Product Development & Release Development ProcessesDevelopment Processes –Achieve faster time to market –Achieve dates –Achieve quality Product ReleaseProduct Release –Major and minor product releases –Get important features to market earlier

7. Maintenance Improve customer service furtherImprove customer service further –Looking at the complete log lifecycle –Looking at the metrics to follow Service PacksService Packs –Consolidation of maintenance fixes –Installer

8. Development Process Review TimescalesTimescales –Definition in progress now –Definition complete by end June –Process changes initiated –Major initiatives implemented by end September

9. Product Vision - Proposed UsabilityUsability –Look & feel –Product ease of use & configuration –Product “gap” development –RDBMS Product depthProduct depth –Feature development in core areas –Product “gap” development Product breadthProduct breadth –Product breadth must be maintained –Some additional modules e.g.. eBusiness, CRM –Platforms No change on Unix, CISAM positionNo change on Unix, CISAM position

10. Product Roadmap

11. PRIORITY B PRIORITY A  Sage Line 200 V2  Sage Line 200 Pre- Configured Options  Process Flow Configuration Tool  Usability Prototype  XML Interfaces 2.0 Q3 Items Q2 Items  Sage Enterprise 2.0a  Adaptus Integration V2  Sage CS/3 V4 Dec Oracle  XML Interfaces 1.0  WinForecast  Inclusive VAT /GST  Primary language Release  Web Sales 2.1 Beta Consolidated Roadmap  Web Sales 2.1  Service Packs  Form Level Help  Sage CS/3 V4 IBM AIX  Sage CS/3 V4 other platforms  Sage Enterprise 2.0B  Extensible Fields Prototype  Construction Integration  Project roll-up  Business level help  Web Sales 2.2 Q4 Items

12. Release 2.0b Beta : Q3 2001 Rel : Q4 2001 Release 2.0b Beta : Q3 2001 Rel : Q4 2001 Release 2.0a Released April 2001 Release 2.0a Released April 2001  7 Application modules  21 projects  Business Alerts  Transport delivery planning integration Sage Enterprise Roadmap  Btrieve removal Release 2.1 Beta : Q3 2001 Rel : Q1 2002 Release 2.1 Beta : Q3 2001 Rel : Q1 2002  Euro-enabled CTO, Project Billing and Contract Management

13.  Sage Line 200 Pre- Configured Options  Process Flow Configuration Tool  Support Release 3.0 Beta : TBD Rel : TBD Release 3.0 Beta : TBD Rel : TBD Release 2.1 ServicePack1 Rel : Q4 2001 Release 2.1 ServicePack1 Rel : Q4 2001 Release 2.0 Beta: April 2001 Rel: June 2001 Release 2.0 Beta: April 2001 Rel: June 2001  3 Application modules  New Systems Architecture  Systems Wizards  Implementation and conversion utilities  22 projects new to Line 200 Sage Line 200 Roadmap  New User Interface

14.  Platform release Release 4.0 Other platforms Rel : Q3 2001 Release 4.0 Other platforms Rel : Q3 2001 Release 4.0 IBM Aix Release July 2001 Release 4.0 IBM Aix Release July 2001 Release 4.0 Dec Oracle Release June 2001 Release 4.0 Dec Oracle Release June 2001  Platform release Sage CS/3 Roadmap  Platform release

15.  XML Interfaces 2.0  Web Sales 2.1  Web Sales 2.2 beta  Web Portal SDK Q4 Items Q3 Items Q2 Items  Web Sales 2.1 Beta  XML Interfaces 1.0  Web Portal SDK beta Web Enterprise Roadmap  Web Sales 2.2  Web Sales 3.0 beta

16. CRM Sage Group acquired Interact Corporation May 2001Sage Group acquired Interact Corporation May 2001 Two productsTwo products ACT!ACT! –Contact Management SalesLogixSalesLogix –Customer Relationship Management Product IntegrationProduct Integration –Sage Group acquisition –Will follow lead from Sage Group

17. MBE Process Update

18. MBE Process Changes Spread of MBEs across development team.Spread of MBEs across development team. – –Improved skill set usage – –Improved delivery time scales Additional input to voting processAdditional input to voting process – –Broader range of views – –Better buy in from other groups Improved timing of votingImproved timing of voting – –Voting now TWO quarters ahead – –Less time crush – –Next votes will be for Q1/2002

19. MBE Update OutstandingOutstanding –Allow selection of expense code in Project Issues from Stock –Allow selection of expense code in Project Issues from Stock (214670) –Prevent changes to customer on sales order –Prevent changes to customer on sales order (220149) –Print currency code on proforma orders and quotations –Print currency code on proforma orders and quotations (215950) –Ability to move back one line in sales order entry –Ability to move back one line in sales order entry (212814) –Display of long description in SOP invoice entry –Display of long description in SOP invoice entry (211348) –AP batch entry to validate references/items against unposted batches (206496) –Make F7 & F8 work between pages in GL journal entry (202206)

20. MBE Update Q3 deliveries (ISTUG)Q3 deliveries (ISTUG) –Paper type for Contract Management invoices –Paper type for Contract Management invoices (206661) –Prevent raising sales invoices for credit stopped customers –Prevent raising sales invoices for credit stopped customers (214376) –Tooling export to Preactor –Tooling export to Preactor (217746) (May require work in Preactor which may delay delivery until Q4)(May require work in Preactor which may delay delivery until Q4) –Display of works order status in Work In Progress enquiry –Display of works order status in Work In Progress enquiry (217747) –Browse on purchase orders in PO invoice entry –Browse on purchase orders in PO invoice entry (218563) –Reverse sequence facility in sales order enquiry –Reverse sequence facility in sales order enquiry (222128)

21. MBE Update Q3 additional deliveriesQ3 additional deliveries –Page numbering on AR statements –Page numbering on AR statements (206629) –Previous page key in PO receipts –Previous page key in PO receipts (206837) –Browse by customer order number in sales order enquiry –Browse by customer order number in sales order enquiry (209219) –Date Comparison Report to work on Promise, Expected or Despatch –Date Comparison Report to work on Promise, Expected or Despatch (212182)

22. Thank you for your time