1. 1 Agency Reports and Weekly Status Reports

2. 2 Agency Reports Distributed weekly by the EHRI Operations Team Sent from “eOPF.reports@outlook.com” to the Super Admins on Distribution List for Agency There are five Agency Reports sent for each Agency instance (see next slide also) 1.Agency eMail Value Report 2.Agency Activity Report 3.Blank eMail Report 4.HR Specialist Report 5.Never Logged In Report These reports are useful reference sources to assist the Agency in managing issues with email addresses and user activity in eOPF For any questions on these reports the Agency should contact their HQ CHRA eOPF Team

3. 3 Agency Reports ReportDescription Agency eMail ValueInformation on the current configuration of eOPF key data elements and services for Agency email Agency ActivityInformational - Depicts usage and trends from various perspectives, i.e. Daily log in attempts Blank eMailLists users who do not have any email address associated with their eOPF profiles HR SpecialistInformational report for proper management of Agency instance by eOPF Admins and/or HR Specialists Never Logged InInformational reports listing “Never Tried” and “Never Successful” users with eOPF accounts

4. 4 Weekly Status Reports Distributed by the eOPF Helpdesk (Telesis) Sent from “eOPF Client Reports” each week Reports are informational updates to Agencies on Helpdesk ticket activity on their instance for that week (see next slide) – no action is required from the Agency These reports are a tool and resource to help Agencies manage their eOPF Helpdesk tickets, and also to provide insight into Helpdesk activity Helpdesk/Telesis also provides a monthly report to the agencies as well. This report rolls up the weekly status report totals to a monthly total

5. 5 Weekly Status Reports Status ReportDescription Top Ten CategoriesShows what Agency users are calling HD about that week, i.e. log in issues Tickets by SourceShows how Agency eOPF users are contacting the HD - via phone, email Tier Activity (Closed)Percentage of tickets closed by HD and closed by Tier 2 (Agency HR or IT) – indicates tickets worked by the HD and Agency Tier Activity (Open)Percentage of tickets still open at HD and Tier 2 (Agency HR or IT) - indicates if the HD and Agency have open tickets to work Closed Ticket Percentage Report Shows the percentage of HD tickets closed from the previous week Monthly SummarySummarizes the month’s information for all five categories of weekly status reports HD = eOPF Helpdesk

6. 6 Distribution Status Agency Reports The EHRI Ops team sends these reports on weekly basis to the Super Admins identified in the Agency’s Distribution List If an Agency wants to makes changes to their Distribution List they should contact their PMO Oversight Manager Weekly Status Reports Automatically sent each week to all Agency eOPF Super Admins The eOPF Helpdesk is contractually obligated to provide these reports to eOPF customer agencies - There is no “opt out” option available