1. 1 © 2012 3PD, Incorporated | All Rights Reserved.1 3PDirect – Express Operations August 26, 2013 3:30 PM

2. 2 © 2012 3PD, Incorporated | All Rights Reserved.2 Agenda Attendance “Daily Activity” Report Good News & New Customers Update Metrics Review & New Report Opportunities for Improvement Pilot Rollout

3. 3 © 2012 3PD, Incorporated | All Rights Reserved.3 Missed the Call Last Week Express Location Operations ManagerOperations Manager Email Operations Manger Attended? 1st Assistant1st Assistant Attended?2nd Assistant2nd Assistant Attended?3rd Assistant3rd Assistant Attended? FAI-JAXAlbert Robinsonarobinson@3pd.comNoaloturco@3pd.comNo#N/A FAI-CMHBo Wattsrwatts@3pd.comNoasprouse@3pd.comNo#N/A FAI-SDFBo Wattsrwatts@3pd.comNoasprouse@3pd.comNo#N/A FAI-MCOAlbert Robinsonarobinson@3pd.comNoaloturco@3pd.comNo#N/A FAI-LASAnthony Kirbyakirby@3pd.comNocacord@3pd.comNo#N/A FAI-DSMBonnie Nichols and Ed Langebnichols@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-INDBonnie Nichols and Ed Langebnichols@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-MCIBonnie Nichols and Ed Langebnichols@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-DENChantel Preececpreece@3pd.comNo #N/A FAI-MSPBonnie Nichols and Ed Langebnichols@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-MKEBonnie Nichols and Ed Langeelange@3pd.comNohkellogg@3pd.comNobnichols@3pd.comNo#N/A FAI-OMABonnie Nichols and Ed Langebnichols@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-PITVinnie Trujillovtrujillo@3pd.comNoedonahoe@3pd.comNomlong@3pd.comNo#N/A FAI-ORDBonnie Nichols and Ed Langeelange@3pd.comNohkellogg@3pd.comNoelange@3pd.comNo#N/A FAI-SMFEarl Wallaceewallace@3pd.comNolmcgough@3pd.comNo#N/A FAI-ALBAmy Masonamason@3pd.comNotkilmartin@3pd.comNo#N/A FAI-IAHCesar Saenzcsaenz@3pd.com#N/Amvillalobos@3pd.com#N/A FAI-BWIBill Richiebrichie@3pd.comNohroberson@3pd.comNorjones@3pd.com#N/A FAI-DTWChris Hayneschaynes@3pd.comNotmcgrath@3pd.com#N/Ajmelvin@3pd.comNo#N/A FAI-PHXMichael Boatmanmboatman@3pd.comNolmcfarland@3pd.comNo#N/A FAI-TUSMichael Boatmanmboatman@3pd.comNolmcfarland@3pd.comNo#N/A FAI-CLEMike Almmalm@3pd.comNodcompton@3pd.comNo#N/A FAI-MOBJustin Rutherfordjrutherford@3pd.comNo#N/A FAI-MSYJustin Rutherfordjrutherford@3pd.comNo#N/A FAI-SFOLeticia McGoughlmcgough@3pd.comNoeraygoza@3pd.com#N/A

4. 4 © 2012 3PD, Incorporated | All Rights Reserved.4 Express Daily Activity Results

5. 5 © 2012 3PD, Incorporated | All Rights Reserved.5 Specialty Daily Activity Results

6. 6 © 2012 3PD, Incorporated | All Rights Reserved.6 STH Daily Activity Results

7. 7 © 2012 3PD, Incorporated | All Rights Reserved.7 New Metrics Report Area of ActivityDue Date Pick-Up Stops Pick-Up Miles / Stop Pick-Up Scan % Delivery Stops Delivery Miles / Stop Delivery Scan % Delivery Survey Overall Delivery Survey Comp % On-Time Delivery % Early Delivery % Late Delivery % 600062 FAI-GSO Greensboro, NC08/20/2013 239.60100.00%197.20100.00%5.0033.33%66.67%0.00% 600062 FAI-GSO Greensboro, NC08/21/2013 269.45100.00%00.000.00%No Score0.00%100.00%0.00% 600062 FAI-GSO Greensboro, NC08/22/2013 10.00100.00%00.000.00%No Score0.00%100.00% 0.00% 600062 FAI-GSO Greensboro, NC08/23/2013 226.90100.00%00.000.00%No Score0.00%100.00%0.00% Total: 738.84100.00%197.20100.00%5.0012.50%87.50%12.50%0.00% Totals: 11783.6680.34%11783.6680.34%4.7329.27%67.52%17.09%16.24% Pick-Up Area of ActivityContract CarrierJob# P/U Scan P/U Signature Del Scan Del Signature Item Exception 600003 FAI-ATL Atlanta, GACC12063 - VELASQUEZ, GUSTAVO29360901NNYYN 600003 FAI-ATL Atlanta, GACC26005 - DERICO, DEMETRIUS29396778NNYYN 600003 FAI-ATL Atlanta, GACC38271 - GUATEMALA, JORGE29297921NNNNN 600003 FAI-ATL Atlanta, GACE28922 - BARNES, DECORIOUS29396788NYYYN 600003 FAI-ATL Atlanta, GACE28922 - BARNES, DECORIOUS29396801YYYYY Delivery Area of ActivityContract CarrierJob# P/U Scan P/U Signature Del Scan Del SignatureOn-Time VOC Score Item Exception 600001 FAI-ABQ Albuquerque, NMCC5675 - CORDOVA, ANDY29207300YYYYY0.00Y 600001 FAI-ABQ Albuquerque, NMCC5675 - CORDOVA, ANDY29357902NYYYY5.00N 600003 FAI-ATL Atlanta, GACE25187 - BUCKLEY, JAYMES29396022NYYYY5.00N 600003 FAI-ATL Atlanta, GACE39331 - BECKFORD, RAPHICK29376937NYYYN5.00Y 600003 FAI-ATL Atlanta, GADRIVER02 - 02, DRIVER29395817NNNNN0.00N

8. 8 © 2012 3PD, Incorporated | All Rights Reserved.8 Good News and Customer Update New Lovesac Process Pilot Rollout Sep / Oct Sofa.com getting ready to test orders loading out of NY New ModLoft spin off – Beyond Stores Premiere Bedding LLC – motion beds testing this week Pure Modern converting LTL curbside to white glove next week No Scan No Pay coming soon

9. 9 © 2012 3PD, Incorporated | All Rights Reserved.9 New Lovesac Process All LoveSac Orders will now be processed as Express Orders Orders must be verified with warehouse prior to scheduling All orders must pickup from warehouse and deliver to FAI locations All orders must be scheduled with customer There will be exceptions to this that will go STH Orders with specific dates and local inventory We are working through a pallets only process with LoveSac Field will see a change to pallets only this week

10. 10 © 2012 3PD, Incorporated | All Rights Reserved.10 Metrics Review 8/18/13 to 8/24/13 Scan 68.17% In Window 64.46% 8/11/13 to 8/17/13 Scan 73.28% In Window 68.79%

11. 11 © 2012 3PD, Incorporated | All Rights Reserved.11 Opportunities for Improvement Store visits (Lovesac) Use eTrack Be On-Time Call En-Route If the driver is going to be late and a new window is confirmed with the customer, change the window in the system. Use eTrack No fair changing the dates and times in dispatch office The survey response rate for Express is WAY TOO LOW Use eTrack Closing speech

12. 12 © 2012 3PD, Incorporated | All Rights Reserved.12 Pilot Rollout

13. 13 © 2012 3PD, Incorporated | All Rights Reserved.13 Copyright © 2012, 3PD, Inc. All Rights Reserved. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from 3PD, Inc. Discussion