1. Matt Jones Director of Customer Operations ForViva For Future Living - integrating health and housing

2. Background 13 years of Labour / audit commission & TSA Coalition May 2010 Welfare Reform Reduced Public Services Light touch regulation Sector under radar for 5 years

3. May 2015 Conservative majority Pledge to build 1 million new homes Summer Budget RTB / Home Ownership drive 1% rent cut Further Welfare Reforms

4. Sector under attack, as are our customers

5. Our response Adapt / diversify or wither Some orgs will retrench Smarter / more focused Efficient / core service focus Significant savings needed (1%) Need to demonstrate our worth RTB2 discretionary deal

6. Opportunities Preventative health Integration of Housing / Health & Social Care Redefine relationship with government Be part of the solution Digitalisation & efficiency Assistive Technology DevoManc / Northern Powerhouse

7. Customer implications – no controversy Less money Unskilled & low paid work Poorer health Lower educational attainment More vulnerable Loss of services Unworthy poor

8. Staff implications More access to lives / properties More resilient Wider range of issues Different skills set Fulfilling multiple roles Business decisions around to “what extent?”

9. In practice at ForViva Safeguarding focus Specialist mental health training Dementia awareness Handling difficult conversations Suicide threats Poverty and neglect New build extra care

10. Workforce reconfigurations Retraining / defining job roles Recruiting outside of the sector / Commercial skills Partnership and collaboration Clarity on roles and expectations Cannot be all things to all people Last agency standing Opportunity to review following 1% rent cut

11. forviva.co.uk