1. Organizational Behaviour Social Behaviour Socialization and Culture

2. SOCIALIZATION The process by which people learn the norms and roles that are necessary to function in a group or organization.

3. STAGES OF SOCIALIZATION Anticipatory Socialization – before entering the organization –Realistic job preview: setting real expectations about the organization

4. Encounter – encountering the initial day-to-day reality –Psychological contract – unwritten expectations Employee orientation programs Mentoring STAGES OF SOCIALIZATION

5. Role Management – fine-tuning and managing the role –Managing the organizational politics –Balancing family and work life

6. MOTIVES FOR SOCIAL CONFORMITY COMPLIANCE prompted by the desire to acquire rewards or avoid punishment. IDENTIFICATION prompted by perceptions that those who promote the norm are attractive or similar to oneself. INTERNALIZATION prompted by true acceptance of the beliefs, values and attitudes that underlie the norm.

7. CULTURE The translation of the strategic vision into shared beliefs, values, and assumptions and into daily behaviours.

8. CULTURE Can help or hinder implementation of a firm’s strategy Can promote motivation and commitment of organizational members

9. STRONG CULTURE Strong Culture – social control of beliefs; people agree and enforce Warring Factions Vacuous BeliefsWeak Culture AGREEMENT INTENSITY High Low

10. CREATING THE CULTURE Selecting the right people Training –Hazing –Training in the trenches = starting at the bottom –Exposure to the core culture = learning the vision –Learning the folklore –Role models Rewarding = reinforcing the goals