1. v UNCLASSIFIED This document has been reviewed by a Y-12 DC/UCNI-RO and has been determined to be UNCLASSIFIED and contains no UCNI. This review does not constitute clearance for public release. Name: Date: CNS Lessons Learned Program Brian Andrews Feedback and Improvement Manager Consolidated Nuclear Security, LLC Brian.Andrews@cns.doe.gov Amanda Crumby 10/22/2015 1

2. Lessons Learned Team  FI&S Sharon Chamblee Olvin ‘OJ’ Jackson  ES&H Mark Haskew  Engineering Kim Fee  Projects Eugene Harmon  Operations Gina Nelson  Construction Lynn Roddy  Training Paul Maples  Pantex Performance Assurance Lauri Minton  Y-12 Performance Assurance Susan Gilliam  Black Belts Bob Powell Mea Reeves 2 268 Years of Site Experience  Sponsor: Nancy Johnson  Champion: Brian Andrews Seated: Roddy, Haskew, Jackson; Insert: Minton; Standing: Gilliam, Chamblee, Reeves, Harmon L to R

3. Lessons Learned – Major Change Summary Process/Procedure ~60% reduction in size, greatly simplified and streamlined Merged seven forms into one Simplified language Reduced haste DC process, simplified submission Lessons Learned Program will complete TIO requirements for lessons to be shared with DOE Eliminated the Coordinators Role System PerformanceTrack/SharePoint platform Individual preferences and distribution Easy forwarding of Lessons to others Feedback integrated (eliminating a form) Strong search No more: Log-In or Time-Out Message

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10. 10 Before this system we received ~20 feedback forms per year from 2 customers. Now with this easy method of feedback we receive 100+ per year from 50+ customers.

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14. Disclaimer This work of authorship and those incorporated herein were prepared by Consolidated Nuclear Security, LLC (CNS) as accounts of work sponsored by an agency of the United States Government under contract DE ‑ NA0001942. Neither the United States Government nor any agency thereof, nor CNS, nor any of their employees, makes any warranty, express or implied, or assumes any legal liability or responsibility for the accuracy, completeness, use made, or usefulness of any information, apparatus, product, or process disclosed, or represents that its use would not infringe privately owned rights. Reference herein to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favoring by the United States Government or any agency or contractor thereof, or by CNS. The views and opinions of authors expressed herein do not necessarily state or reflect those of the United States Government or any agency or contractor thereof, or by CNS. 14