1. Business Mentors How to Create an Exceptional Company and Motivate Your Staff Phillip Rosebrook Business Mentors Phillip Rosebrook Business Mentors

2. Company Culture

3. Business Mentors Where to Start?  Right people  Right system  Give tools to succeed  Provide feedback  Right people  Right system  Give tools to succeed  Provide feedback

4. Business Mentors Hiring  Proper screening process  Good advertising  Selection and interviews  Always check references  Performance expectations  Job descriptions  Quantifiable benchmarks  Proper screening process  Good advertising  Selection and interviews  Always check references  Performance expectations  Job descriptions  Quantifiable benchmarks

5. Business Mentors Feedback  30/60/90 Reviews  Annual performance appraisal  360 Review  MBWA  Formalized process

6. Business Mentors Informal Feedback  Recognize worthwhile achievement  Praise publicly and often  Become a cheerleader  Criticize privately  Only criticize direct reports  Recognize worthwhile achievement  Praise publicly and often  Become a cheerleader  Criticize privately  Only criticize direct reports

7. Business Mentors Stars

8. Business Mentors Communication  Company Meetings  One of the most important team building opportunities  Overlooked element of organizational dynamics  Impacts customers and employees  Company Meetings  One of the most important team building opportunities  Overlooked element of organizational dynamics  Impacts customers and employees

9. Business Mentors Company Meetings  Company business  Vision  Safety training  Goal updates  Divisional reports  Upcoming activities  Company business  Vision  Safety training  Goal updates  Divisional reports  Upcoming activities

10. Business Mentors Meeting Agenda Cont…  New staff Introductions  Victories  Awards and celebrations  Upcoming activities  New staff Introductions  Victories  Awards and celebrations  Upcoming activities

11. Business Mentors Events  Create social evnts  Involve families  Community service  Reward for goal achievement

12. Business Mentors Divisional Communication  Team involvement  Internal training  Project reviews and assessment  Divisional performance & challenges  Team building  Social opportunities  Lunch as a reward  Names, slogans, etc  Team involvement  Internal training  Project reviews and assessment  Divisional performance & challenges  Team building  Social opportunities  Lunch as a reward  Names, slogans, etc

13. Business Mentors Upward Mobility  Allow staff to see a future  Training opportunities  Invest in your people  Post openings  Explain steps to move up  Beware of Peter’s Principle  Allow staff to see a future  Training opportunities  Invest in your people  Post openings  Explain steps to move up  Beware of Peter’s Principle

14. Business Mentors Compensation  Pay is important but not the most  Pay at least average but not too much  Provide incentives  Make measurements clear  Easy to understand  Update status often  Pay what you commit to  Pay is important but not the most  Pay at least average but not too much  Provide incentives  Make measurements clear  Easy to understand  Update status often  Pay what you commit to

15. Business Mentors Community Involvement  Give staff an outlet for service  Allow staff a say in giving  Create a balance - not too much  Have a plan and budget each year  Give staff an outlet for service  Allow staff a say in giving  Create a balance - not too much  Have a plan and budget each year

16. Business Mentors Staff Quality of Life Issues “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar  Financial education - Dave Ramsay  Insurance  Tuition reimbursement programs  Scholarship program  Counseling services “You cannot be at work thinking about home and at home thinking about work.”Zig Ziglar  Financial education - Dave Ramsay  Insurance  Tuition reimbursement programs  Scholarship program  Counseling services

17. Business Mentors Leadership  Positive Passion  Smile and have fun  Admit your mistakes  Be humble  Be a good citizen  Be a person of virtue and company with values  Positive Passion  Smile and have fun  Admit your mistakes  Be humble  Be a good citizen  Be a person of virtue and company with values

18. Business Mentors What Kind of Boss Would You Want?

19. Business Mentors Benefits  Longevity and experience  New staff in tight labor markets  Free agents gravitate to winning teams  Better customer service  Ever ask a carpenter to clean a wall or extract at 2:00 AM?  Improved margins  Employees work FOR your success  Longevity and experience  New staff in tight labor markets  Free agents gravitate to winning teams  Better customer service  Ever ask a carpenter to clean a wall or extract at 2:00 AM?  Improved margins  Employees work FOR your success

20. Business Mentors Your Obligation as an Employer?  Your family  Employees families  Healthcare  Retirement  Children’s education  Citizen of your community  Your family  Employees families  Healthcare  Retirement  Children’s education  Citizen of your community

21. Business Mentors Results  Create a truly exceptional company  Create a legacy for your family, your employees and your community  Create a truly exceptional company  Create a legacy for your family, your employees and your community

22. Business Mentors Have the Staff Now What?  Have high expectations  Create a clear vision  Have solid goals  Define company culture  Have challenges  Short term victories  Have high expectations  Create a clear vision  Have solid goals  Define company culture  Have challenges  Short term victories

23. Business Mentors Success  Employees want to be a part of something bigger than their position  Link paycheck to purpose  The foundation of an exceptional company is strong leadership  Employees want to be a part of something bigger than their position  Link paycheck to purpose  The foundation of an exceptional company is strong leadership

24. Business Mentors Leadership  Trust  Communication  Focus on results not activities  Clear direction  Celebration and recognition  Trust  Communication  Focus on results not activities  Clear direction  Celebration and recognition

25. Business Mentors Exceptional Company  Industry shake out  Do you have a company or job?  What is your legacy  How will you spend your time and for what result?  Back to culture  Industry shake out  Do you have a company or job?  What is your legacy  How will you spend your time and for what result?  Back to culture

26. Business Mentors Closing  Thank you for your attention Phillip Rosebrook, CR Business Mentors ELC Training www.BusinessMentors.net Phillip@businessmentors.net  Thank you for your attention Phillip Rosebrook, CR Business Mentors ELC Training www.BusinessMentors.net Phillip@businessmentors.net