1. Assessing DPW Operations and Organization Sean Hathaway, Eric Meier, Brian Splaine Sponsors: Gregg Tivnan, Kara Buzanoski

2. Overview Project Goals Problems Perceptions Departmental Functions Benchmarking Summary of Findings Recommendations

3. Project Goals Evaluate: ➔ Operations ➔ Organization Provide recommendations for improvement

4. Underfunded Training Unloved Insufficient Record Keeping Insufficient Technology Usage Problems Understaffed

5. Perceptions -Board of Selectmen -Town Administration -Public “Sins of the previous department” “Red headed stepchild” “ They don’t know what we do.” “They’re making an attempt.” “Often lumped in with BOS” “We’re called ‘lazy’ and ‘inadequate.’”

6. Departmental Functions Public Facilities Maintenance Playing Field Maintenance Park Maintenance Wastewater Management

7. Benchmarking PopulationDPW FTEs Population per FTE Boxford8,1629907 Chatham6,13125245 Provincetown2,966309 Wellesley29,090118247 Average 374 Nantucket10,39918578 Compared Nantucket’s DPW to six other Massachusetts towns. Provided standards for comparison

8. Seasonal Staffing Year-round Population Seasonal Population No. of FTEs No. of Seasonal Employees Seasonal Population per Summer and Year-round Employee Chatham6,13132,0002517762 Edgartown4,27825,000713,125 Provincetown2,96660,00030211,176 Average 1,688 Nantucket10,39965,0001872,600

9. Winter Stresses Public Miles of Road Number of DPW Plows Number of Contractor Plows Miles per Plow Vehicle (Contractor and DPW) Boxford99.727282.85 Chatham7015132.50 Edgartown53.38725.93 Provincetown32.841003.28 Wellesley129.9735102.89 West Tisbury130150.87 Average 3.01 Nantucket97.41009.74

10. Summary of Findings Understaffed, overworked Broad scope Ineffective use of technology Negatively perceived Insufficient record keeping

11. Recommendations Hire Staff Housing issues Increase Training Incentives Bonus pay or vacation time Reorganization Wastewater Parks and Recreation Facilities Management

12. Reorganization

13. Recommendations Support and Education Programs Civics Class, School to Work Improve Technology Usage and Equipment Five year replacement cycle Better Data Collection Timesheets, Work Orders

14. Conclusions Project Goals Problems Perceptions Departmental Functions Benchmarking Recommendations

15. Thank you! Gregg Tivnan Reinhold Ludwig All the DPW Employees Kara Buzanoski Dominic Golding

17. Additional Information

20. Organizational Chart

21. Question: LaborerOffice StaffTotal Percentage YesNoYes NoYesNo 1. The DPW is adequately staffed.31.60%68.40%0.00%100%24.00%76.00% 2. DPW facilities are adequate to provide the services required by the town.36.80%63.20%0.00%100%29.17%70.83% 3. DPW staff are encouraged to discuss work-related problems, make suggestions, or offer ideas for improvement 63.20%36.80%83.30%16.70%68.00%32.00% 4. There are many ways we could be more productive and efficient.81.30%18.70%100%0.00%85.71%14.29% 5. Changes in procedures and work methods are well received by the staff.66.70%33.30% 66.70%58.33%41.67% 6. Quite often, people in our department have to do more than what is necessary.50.00% 100%0.00%60.87%39.13% 7. The supervisors believe that staff input and ideas are important to long range planning. 47.40%52.60%83.30%16.70%56.00%44.00% 8. In general, we have the equipment, tools, and supplies to do our work.31.60%68.40%33.30%66.70%29.17%70.83% 9. Most employees in this department take a lot of pride in what they do and usually try their hardest to produce quality services. 75.00%25.00%66.70%33.30%72.73%27.27% 10. Our department trains me for jobs I will have to perform.58.80%41.20%33.30%66.70%52.17%47.83% 11. Some people in the department have to work harder than others.55.60%44.40%50.00% 54.17%45.83% 12. The DPW is well regarded by the Board of Selectmen.55.60%44.40%20.00%80.00%47.83%52.17% 13. The DPW is well regarded by the general public.37.50%62.50%16.70%83.30%33.00%67.00% 14. The DPW is well regarded by Town Administration.52.90%47.10%20.00%80.00%43.48%56.52%

22. Service Percentage "Stay With DPW" Percentage "Move to Private Sector" Percentage "Move to Other Department" Public Trash Collection50.00% 0.00% Stormwater Management83.33%8.33% Wastewater Management91.67%0.00%8.33% Beach Maintenance58.33%8.33%33.33% Line Painting75.00%25.00%0.00% Roadside Mowing50.00% 0.00% Roadside Maintenance100.00%0.00% Roadside Cleaning83.33%16.67%0.00% Fleet Services91.67%8.33%0.00% Tree Maintenance91.67%8.33%0.00% Park Maintenance33.33%41.67%25.00% Playing Field Maintenance25.00%41.67%33.33% Public Facilities Maintenance50.00%25.00%