1. MY AGED CARE DECEMBER 2015 UPDATE 14 December 2015

2. ACKNOWLEDGMENT OF COUNTRY We acknowledge the traditional owners on whose land we meet today. We pay our respects to their elders past and present.

3. My Aged Care Webinar Series October webinar Recording and copy of the power point presentation is now available at the Webinars Page Webinars Page Future webinars 21 January 2016: ACATs refresher System refresher for ACATs before full transition to using My Aged Care. 23 February 2016: Aged Care Sector 23 March 2016: Aged Care Sector 14 December 20152My Aged Care Webinar

4. Handy Hint for viewing our webinar 14 December 20153My Aged Care Webinar

5. Webinar outline 14 December 20154My Aged Care Webinar Part one – My Aged Care update My Aged Care –six months update My Aged Care portal improvements update ACAT Transition update Service providers – a call to action Part two – My Aged Care provider portal improvements My Aged Care service provider portal improvements demonstration Questions & Answers Part three – My Aged Care assessor portal improvements My Aged Care assessor portal improvements demonstration Questions & Answers

6. PART ONE: MY AGED CARE UPDATE

7. My Aged Care – six months update July to December 2015 How far we have come Our early implementation and pilot sites Kingston, Victoria Gold Coast, Queensland Toowoomba, Queensland Machinery of Government update 14 December 20156My Aged Care Webinar

8. My Aged Care Operational Statistics From 1 July 2015 to 1 December 2015, there have been approximately: 295,880 calls to the My Aged Care Contact Centre 98,311 clients on My Aged Care to date 65,000 clients referred to services 117,400 referrals to service accepted 7 My Aged Care Webinar 14 December 2015

9. My Aged Care Contact Centre Calls 14 December 2015My Aged Care Webinar8

10. 2016 onwards Ongoing improvements to the My Aged Care system ACAT transition Service Providers continued transition onto My Aged Care Additional changes to My Aged Care VIC – HACC & HAS WA 9My Aged Care Webinar14 December 2015

11. My Aged Care portal improvements update 14 December 201510 Information of key changes made to the My Aged Care system can be found at DSS My Aged Care websiteDSS My Aged Care website Key upcoming changes to the My Aged Care system include: Assessors’ ability to transfer referrals streamlined screening process Visibility of attachments in provider and assessor portals Printed support plan improvements Improvements to the hospital web form My Aged Care Webinar

12. ACAT transition to My Aged Care update 14 December 2015My Aged Care Webinar11 JurisdictionACAT transition Queensland1 February 2016 New South Wales4 February 2016 Australian Capital Territory15 February 2016 Tasmania23 February 2016 Northern Territory29 February 2016 Western Australia29 February 2016 Victoria7 March 2016 South Australia15 March 2016

13. Service providers – a call to action As at 1 December 2015: 2191 service providers have registered with My Aged Care 1687 providers have activated a My Aged Care outlet and are ready to receive referrals 12My Aged Care Webinar14 December 2015

14. Service providers – a call to action What do service providers need to do to get ready: 1) Ensure your organisation has an organisation administrator If not, please send an email to MyAgedCare@health.gov.auMyAgedCare@health.gov.au 2) Ensure your Organisation Administrator is set-up and has activated outlet(s) Refer to the My Aged Care Provider Portal User Guide: Part One – Administrator functions 3) Ensure an outlet team leader is monitoring referrals Refer to the My Aged Care Provider Portal User Guide: Part Two – Team Leader and Staff Member functions 14 December 201513My Aged Care Webinar

15. Reminder about referral pathways Referrals from My Aged Care An electronic referral in the provider portal Depending on client choice, either preferred service, or broadcast A referral code to provide to their preferred service provider Referrals approved before My Aged Care Clients approved for Aged Care Act 1997 services pre My Aged Care Providers receive an approval letter and then need to continue to check approvals using the Aged Care Online Claiming system prior to commencing services. Prior to ACAT transition, CHSP providers may receive an off-system referral from an ACAT 14 December 201514My Aged Care Webinar

16. PART TWO – MY AGED CARE PROVIDER PORTAL IMPROVEMENTS

17. DEMONSTRATION OF THE MY AGED CARE PROVIDER PORTAL My Aged Care Webinar14 December 2015

18. Questions and Answers My Aged Care Webinar14 December 2015

19. PART THREE – MY AGED CARE ASSESSOR PORTAL IMPROVEMENTS

20. DEMONSTRATION OF THE MY AGED CARE ASSESSOR PORTAL My Aged Care Webinar14 December 2015

21. Support materials available 14 December 2015 My Aged Care Webinar 20

22. Questions and Answers My Aged Care Webinar14 December 2015

23. Thank you My Aged Care provider and assessor helpline – 1800 836 799 My Aged Care contact centre - 1800 200 422 My Aged Care website - myagedcare.gov.au