2. Outreach Information Services Outreach and International Affairs Outreach Information Services Overview

3. Outreach and International Affairs Where are We? Back left corner of the second floor

4. Outreach Information Services Outreach and International Affairs You are here We are here

5. Outreach Information Services Outreach and International Affairs Who Are We? Scott Farmer – Director Layne Rickets – Assistant Manager, IT & Systems Support Russ Memisyazici –IT Support & Project R&D Luisa Li – General IT Support Various Graduate Students

6. Outreach Information Services Outreach and International Affairs What Do We Do? n Research and Development n Training and Instruction n Define and Implement Technology Strategy n Information Technology Support

7. Outreach Information Services Outreach and International Affairs Research and Development n RFP Development n Develop Databases (Client/Server and Web Integrated) n Custom Reporting n Web Hosting

8. Outreach Information Services Outreach and International Affairs Training and Instruction n Short Courses n Conference Presentations n Guest Lectures

9. Outreach Information Services Outreach and International Affairs Define and Implement Technology Strategy n Establish Guidelines q Security Configuration q Acceptable Computer Configuration q Software/Equipment Lifecycles q Ensure Compliance with University Policy and Guidelines n Review/Process Technology Acquisitions for Outreach & International Affairs n Investigate New Ways to Apply Technologies

10. Outreach Information Services Outreach and International Affairs Information Technology Support n We provide direct support for: Over 200 Desktops & Laptops 23 Servers Service Learning Center English Language Institute Reynolds Homestead (Critz) Talent Search/Upward Bound Office of Economic Development COTA Office (Roanoke) Continuing and Professional Education Outreach Program Services Office of the Vice Provost of Outreach Office of International Research, Education, & Development

11. Outreach Information Services Outreach and International Affairs Information Technology Support n IT Support for Outreach & International Affairs n Backup of All User Machines n Database Assistance n Hardware Support n Software Assistance n Software Patches/Security Updates n Telecom Assistance n Equipment Checkout

12. Outreach Information Services Outreach and International Affairs Questions?