2. Don’t fall down !!! A little girl is hanging on a tree and the concerning mother reacts immediately

3. Hold on tightly !!! What do you think is the difference in both scenes ?? Similar sort of scene but this time, the mother reacts with different words …

4. Scene # 1Scene # 2 Similar instructions resulted in different results OoopsOoops

5. Human Brain thinks in pictorial form and it is extremely difficult for it to process a negative image To process the instruction of “Don’t fall down”, the brain has to first imagine the falling down and then try not to do it. What happens when you instruct the children “not “ to do anything ??

6. # 1 – Non Communication “That’s not how we do it” – It teaches nothing # 2 – Destructive & causes defensive-ness “That’s not right” or “It won’t work” – The recipient stops listening or reading # 3 – Difficult to achieve closure “No comments” – in-conclusive and open ended Negative language is the language of losers. Positive language is the language of leadership Negative language is not negative intent – but it is the choice of negative words even in a positive statement. The likely impacts are:

7. But: Negates any words that are stated before it. Try: Presupposes failure. If: Presupposes that you may not. Might: It does nothing definite. It leaves options for your listener. Should Have: Past tense that draws attention to things that didn't actually happen (and implies guilt.) Can't/Don't: force the listener to focus on exactly the opposite of what you want.

8. Don’t hesitate to call Not a problem Not a bad idea There’s no reason why we can’t There’s nothing you can’t achieve Can’t do it without your help I’ll try Please call me whenever.. You are welcome It’s a great idea There is every reason for us You can achieve more Your help would enable us to.. I’ll give it my best shot Negative Language Positive Language

9. Identify the opportunities Go through the latest mails/communications and identify any negative language/phrases used Replace them with positive phrases to see how it is a lot more effective Practice Practice at work with colleagues or kids at home Implement Implement in mails / calls. Observe other team members and point out any misses Thank - You